HP Support Forums
Join in the conversation.
11-12-2011 03:36 PM
This worked! I just watched episode 1 season 4 of Mad Men. I uninstalled Power DVD 10. I had to completely uninstall the antivirus software--not just disable it--as I had done before. In any case the directions above worked well. It didn't recognize the discs at first, but I rebooted (again) and everything is fine. Thank you so much for taking the time.
11-12-2011 04:07 PM - edited 11-12-2011 04:27 PM
That's great !
This will be helpful to others, when I have a chance I will install MacAfee and try and find out what files are being blocked.
I also found this from MacAfee, I just read the first page so far. Interesting...
Apparently it's simply blocking files that it's not supposed to (it thinks it's a Trojan) and MacAfee is still working on it.
11-22-2011 11:40 AM
Thanks for the link to sp53029. I tried installing it but I got an error message:
Error Number: 0x80040707
Description: DLL function call crashed: VerCheck.CheckVersion6
Setup will now terminate.
I then tried uninstalling Norton but I still get the error message. Any suggestions on how to make this work?
11-22-2011 12:32 PM
I found this when I Googled the error.
There are allot of things that come up when the error is Googled. I will have a better look tonight, but feel free to do a little homework.
07-28-2012 05:18 PM
I have a dv7 with Win7 64 bit Home Premium. I 'm having the same problem with not being able to play Bluray DVD's. This whole "experience" is ridiculous! Why is HP support so clueless? Why ALL these "methods" to try to fix this problem? Do you know that this totally confuses so many people (I included), and in many cases creates other/greater problems. You know that you can buy a "cheapo" Bluray player just about everywhere for less than $100.00 bucks! No error messages,no codes, no updates and will play "new" releases as well as older ones. So why doesn't a $1,000.00 notebook even have this issue????
01-11-2013 05:55 PM
After more than three hours spent following the instructions found here to the letter, of uninstalling and installing repeatedly, shutting down and booting up again, testing and retesting, it is with the utmost dismay and frustration that I have come to the conclusion that the advice put forth here--although doubtless given in earnest and with the best intention on the part of the support team--is unfortunately quite useless.
I have an HP Pavilion dv7 Notebook PC, Windows 7 Home Premium, which I had specifically chosen over other notebooks for its blu-ray player and fantastic screen, a blu-ray player which used to function properly, but not any longer with new blu-ray discs.
Why is the advice given here so disappointingly random, not to say clueless as to what the true cause of this problem is?
Why hasn't a proper, specific and, most importantly, efficacious solution been worked out yet to what seems to be a problem common to several owners of this Notebook series?
Why am I continuously being prompted to update the MediaSmart DVD ("yes" or "no" options being proven rather pointless in any case) when no such update is available?
I strongly urge whoever can sort this mess out to offer us a real MediaSmart DVD way out of it. If I wanted to buy Cyberlink's Power DVD 12, I would; however, I was under the false impression that my HP Pavilion would work without it. I'm forced to use the 30-day trial version for the moment, but then what?
01-29-2013 05:13 PM
02-07-2013 09:54 AM
I too have the same trouble and have updated to the latest version of Mediasmart. I have found that the Drive will play Blu ray discs very well but not the latest titles. It seems that Blu rays require regular updates to play the latest titles and for whatever reason HP are very slow to keep up with developments. Hope this helps as I am waiting to be able to watch Batman DNR and Looper!
02-14-2013 10:12 AM
It appears that older blu ray dvds that I get from the library work correctly. Newer bluray dvds that I rent from redbox will not play. I too downloaded the powerDVD 30 day free trial and all blurays worked fine. The only problem I had was after 2 days the powerDVD free trial said my 30 days had expired. Back to the libray. I refuse to pay for the powerDVD software since when I purchased my Pavilion dv7 with mediasmart, it was supposed to play blu ray.
02-27-2013 05:02 PM
My HP mediasmart DVD player that came with my computer sometimes will not play a blueray movie. It comes up with a dialog box asking "Would you like to check for updates?" Whether I say yes or no it always comes back to that dialog box after it unsuccessfully attempts to play the movie. This is very frustrating as you can imagine as I can only 'guess' which blue ray will work and which won't. Any help appreciated.