HP MediaSmart DVD won't play Blu-Ray's [ Edited ]

[HaggisCat]

AVG is nasty for blocking the loading of Blu-rays. Disable it again and try it ounce more.

 Also see this thread from David about more details about AVG and Comodo firewall.

 http://h30434.www3.hp.com/t5/Notebook-TV-Tuners-and-Media/HP-Mediasmart-DVD-is-reluctant-to-play-BD/...

 Do any Blu-rays play or is it just Star Wars ? If no Blu-ray's plays, how long has it been like this.

[DjChuy]

It is playing other BD's. It looks like its just the new Star Wars Blu-rays. What is up with that? I paid about a $100 for these things and I cant even play them on this comp. I will try it w/o AVG again. Thanks Haggis for stickingn with me. I will keep trying, I have plenty of patience.

[HaggisCat]

You can also try uninstalling AVG and after that go into drive "C" and look for it in Program files (x86), if you see remnants of it there, right click to delete what's left of it and restart. So many people are having problems with AVG, I would suggest using Microsoft Security Essentials. I use that on my machines and all my Blu-ray's work.

 Try also installing a trial version of Power DVD 11 Ultra, just to see.

 There may an update for DVD 10 here.

 http://www.cyberlink.com/downloads/support/powerdvd/patches_en_CA.html

 You can also check with in the software, look for a small gear symbol and it will be in there somewhere.

[Gmar205]

Haggis thanks for post!  I was having the same trouble trying to play new blurays on my Pavilion Elite m9520f.  It's a 64bit Windows Vista Home Premium box.  The movies were AC/DC Live At River Plate and Thor. 

I first tried the demo for Cyberlink PowerDVD 11 and I couldn't believe it wouldn't play either movie, but also wouldn't play a disc that worked in HP MediaSmart DVD!  That was Season 2 of Star Wars Clone Wars.  I did the test and everything seemed to pass though I did update my nVidia drivers.  No change.  Did some more research, read a few forums that said to uninstall MediaSmart before installed the new PowerDVD but I was afraid to lose all playback.  I was very concerned about installing sp53029 because it didn't specifically state it was compatible with Windows Vista.  Well I gave it ago and performed the step I didn't do the first time, I disabled my firewall and virusscanner.  Why didn't I do this first?!  I took the instructions literrally, I have Norton so I thought the issue was only AVG related.  So I disabled Norton Smart Firewall and Antivirus Auto-Protect, installed sp53029 and it worked!  I'm watching Thor as I write this.

Hopefully all these details will be helpful for anyone else that has the same issue and makes the same mistake I did.

[HaggisCat]

Thanks for the Kudos , I will rewrite that post to include all and any anti virus programs and not just AVG _ the thread gives the impression that only AVG is the problem.

 Too add though, I never liked Norton and I am not surprised that it's giving problems as well. The computer at work is old with only 1 GB of RAM and Norton really uses up its resources. The bosses son likes to piss around on face book and it was thought that Norton would take care of any virus attacks and all its done so far is slow the computer down. I believe it has a virus in it anyway, but I am not going near it.

[scottythth]

Ok I just baught the Hp Pavlon dv7-3065dx and I am not able to play Blueray. I keep getting no disk!  I am able to play regular DVD.  I have updated,  uninstalled and have went through trouble.  can someone help?

[HaggisCat]

This solution has been the most helpful and is the simplest. I am going to assume that you missed this earlier in the thread.

Forget Media Smart DVD, HP now has Cyberlink Power DVD10

Save it to the desk top and install it from there, not from a temporary folder. When installing disable your Anti Virus software and Fire Wall. That includes any Anti Virus software and its firewall (if it has one), especially Norton.

ftp://ftp.hp.com/pub/softpaq/sp53001-53500/sp53029.exe

What Blu-ray are you trying to play ?

 You may leave your Media smart DVD where it is as Power DVD 10 will automatically take over. When playing your Blu-ray, don't open the program, eject the drawer, inset your movie and let DVD10 play it automatically.

[scottythth]

I had down loaded the power dvd 10 but still will not work.  I am trying to watch Transformers I and II 

[HaggisCat]

Power DVD10 will play Transformers, so it's not the movies. What are it's symptoms, do you still get the massage "no disk" ?

 Open Control Panel and go to Auto Play and check to see if Power DVD10 is chosen for Blu-ray playback.

 I am thinking that you may have a faulty drive, do any Blu-ray movies play ?

 What Firewall and Antivirus programs are you running, you did disable them didn't you when you installed DVD10 ?

 When you put the movie in does it sound like it's starting up and if so, does the title of the movie show up in the drive in "Computer" ?

[scottythth]

I am using Symantec as my anti virus and fire wall.  i think i had disabled it but not to sure.  i get no disk.  when I go tomy comp it shows drive e: empty.  regular dvds work