HP MediaSmart DVD won't play Blu-Ray's

[scottythth]

as far as sound it sounds like it is working but then the activity light gose off after min and nothing happens.

[HaggisCat]

I would take it back to where you bought it from and make it their problem, if no Blu-ray's work I think the drive is faulty. The Blu-ray has a separate lens from the DVD reader. The DVD part of the drive can work while the Blu-ray part can be faulty on it's own.

 Be sure that Symantics (Norton) is disabled, it's not easy to do and they make it this way. You may even consider uninstalling it and reinstalling Power DVD10.

[KTinCT]

I am having the same problem as others--used to be able to play Blu-Ray--now I can't.  Media Smart recommended software upgrade gives error messages.  Deep uninstalls and reinstalls of Media Smart don't work.  I don't have my Pavilion hooked to a TV--although some of the error messages I get do reference display settings.  The setting as are set to single display anyway.  I installed the CyberLink Power DVD--it won't play Blue Ray either.  It just stalls; however it does play regular DVDs.  I have tried all solutions and downloads posted here--nothing seems to work.

[HaggisCat]

Install Image Burn and use it to create image files from disc (ignore the warning that it's a copy protected disc and continue). This is a test to see if your Blu-ray reader works.

 http://www.imgburn.com/index.php?act=download

 Use mirror image #7 provided by Image Burn.

 Post back and let me know how that goes.

[KTinCT]

I tried Image Burn and used it to create image files from the BR disc.  I was not able to read/play the .ISO files.   I was wondering if the blu-ray drive had bit the dust.  Howber, it is odd that the sotware wouldn't update either--and this isn't the first time I've had trouble playing bluray disc's--in the past I was always able to resolve issues.  Anyway--thanks for the tip--do you have a next step?  Drive repair/replacement? 

[HaggisCat]

If it did create the image files, it did read the disc, it will be a very large file of around 30 to 40 GB or more depending on how long the movie was.

 If you want to see if they play directly from the ISO files you will need a virtual drive and SlySoft to remove the copy protection.

 Here is a virtual drive, it's free.

 http://www.slysoft.com/en/virtual-clonedrive.html  It works well, I use it all the time for Blu-rays. It will show up in Computer.

 Right click on it and look for Mount , after that it will give the option to look for your ISO Blu-ray file.

 You need SlySoft, install the trial first and restart the computer.

 http://www.slysoft.com/en/anydvdhd.html

 Ounce Any DVD HD has scanned the movie after it's mounted you can simply open up your Blu-ray player and press play and it should work. Keep in  mind that the thing that is stopping the actual disc from playing may also keep the virtual drive from working. We'll see what happens.

 (Do not use Daemon Tools virtual drive, it's too difficult to remove and it can interfere with the proper workings of you regular drive.)

[KTinCT]

IMG Burn did make an ISO file.  I used VLC Media player to open it--and it wouldn't "load" or play.  VLC did play another ISO file from another source on my laptop.  I guess IMG Burn read the disc.  It knows the name of it.  There was virtually so sound/noise during the process of creating the image file.  However, when I put the disc in the player or use another program to read the disk--there is a lot of fairly loud grinding/whirring.  Thanks for helping on this.

[HaggisCat]

Sounds like the drive is gone, but VLC won't play it either. It may play if you mount it, right click on Virtual Clone drive, and "Open", and click on the file BDMV. Click on that and click on "Stream". Find the largest file in that list, that is the movie and WIndows Media Player or sometimes VLC can play these files, but you have very limited options. Sometimes it plays in Italian and you don't have any fast forward features at times.

 It doesn't matter though, it sounds like the drive is shot anyway, I just wanted to be sure before you went out and bought another drive. I have also been telling people to totally uninstall their Virus and firewall protection using the tools from the vendor to uninstall it. After this reinstall Power DVD10, I find that even disabling AVG and Avira still does not allow the Blu-ray players to install and run properly. I tried running Avira ounce and I had a bear of a time getting rid of it. There was still a file on the hard drive that would not delete even after I uninstalled it. I think I had to do a system restore to finally get rid of it all.

 The drivers are all standard except for the ultra slim ones, here is a thread (second post) with some useful links.

 http://h30434.www3.hp.com/t5/Hardware-Upgrades-and/Upgrading-from-DVD-to-blu-ray-reader/td-p/916473

 Pioneer seem to work the best, I have also used Sony with no problems, but people say there is a firmware update needed to which there is none. HP also makes a BD ROM drive, but they seem to fail the most. If you are thinking of getting an internal laptop burner, don't, they are not very good. If you go to the Image Burn forums there are many there that are having burning problems with Blu-ray's with cheap laptop burners.

[KTinCT]

I'll see if i can get another palyer to read the file. 

As a last resort, I'll uninstall McAffee and reinstall the Cyberlink player.  My laptop is about 2 years old--and it's an HP.  So what you say about the blu-ray drives fits my scenario.  Thanks for the help and suggestions on blu-ray drives.

[HaggisCat]

The Power DVD 10 folder, folder number 53029 should be the same as in the screen shot when it's saved to the desk top with the correct number of files.

 

  After it's installed Click on "Computer" > Program Files (x86) > Cyberlink >  PowerDVD10. You are looking for a folder of Power DVD10, right click on that and go to properties and you should see what is in the screen shot if it installed properly, note the size of the folder and the size on disk, it should be the same.

 

 After it's installed restart the computer and open the DVD drawer with the small button on the drawer face. Let Power DVD10 load it automatically. If you open the program and load it that way, it will say no disc in drive "E" or what ever your ROM drive letter is.