Media center will play regular dvd but not blu ray (330 Views)
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Honor Student
mattnme0083
Posts: 4
Registered: ‎05-02-2011
Message 1 of 8 (330 Views)

Media center will play regular dvd but not blu ray

I have seen a few questions on this but non that assist my particular situation. When I place a regular DVD in the drive it reads the dvd and says Disc ready for playing, please press start to play..I press start and a regular DVD starts right up. If I place a Blu Ray into the drive it tells me, Disc is ready for playing please press start..I do and nothing happens. Any assistance would be greaty appreciated..it is a brand new pavilion dv7 with beats thanks

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DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 2 of 8 (326 Views)

Re: Media center will play regular dvd but not blu ray

Hi,

 

Windows Media Centre cannot actually play Blu ray, you need licensed software for this.  The common one included on HP notebooks is HP MediaSmart DVD - do you have this installed on your notebook?  If you do, try using this to play your Blu ray discs.  If you don't have this software installed, or it doesn't work, please post back with the following.

 

1.  The full Model No. or Part No. of your notebook.

 

2.  The operating system you're using.

 

Regards,

 

DP-K

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Honor Student
mattnme0083
Posts: 4
Registered: ‎05-02-2011
Message 3 of 8 (314 Views)

Re: Media center will play regular dvd but not blu ray

Hi I do have HP mediasmart dvd and that is what is giving me trouble. I have an HP Pavilion DV7  serial number  cnf03713v7 product number xh120ua#aba

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DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 4 of 8 (312 Views)

Re: Media center will play regular dvd but not blu ray

Hi,

 

Do you also have any of the following installed?

 

AVG

Comodo Firewall/Internet Security

Virtual drive software such as Daemons tools

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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Honor Student
mattnme0083
Posts: 4
Registered: ‎05-02-2011
Message 5 of 8 (309 Views)

Re: Media center will play regular dvd but not blu ray

I do have AVG

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DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 6 of 8 (303 Views)

Re: Media center will play regular dvd but not blu ray

Hi,

 

Disable AVGs Resident shield and restart the notebook.  Download the latests installer for HP MediaSmart DVD on the link below and save it to your Desktop.

 

ftp://ftp.hp.com/pub/softpaq/sp50501-51000/sp50935.exe

 

When the download has completed, right click the installer and select 'Run as Administrator' to start the installation - this should initially uninstall your current version before installing the new one.  When this has finished, restart the notebook again and let Windows fully load before trying to play a Blu ray disc.  If it now works ok, you will need to add the whole HP MediaSmart DVD folder ( in your Program Files list ) to the list of exclusions that AVG will not scan before re-enabling the Resident Shield.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Honor Student
mattnme0083
Posts: 4
Registered: ‎05-02-2011
Message 7 of 8 (300 Views)

Re: Media center will play regular dvd but not blu ray

thanks I will give this a try after dinner and post results! Hopefully it works

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DavidPK
Posts: 29,381
Registered: ‎09-24-2010
Message 8 of 8 (299 Views)

Re: Media center will play regular dvd but not blu ray

Hi,

 

Ok, look forward to hearing from you.

 

Regards,

 

DP-K

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****Click the White Kudos star to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Microsoft MVP - Microsoft Windows Expert - Consumer

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