HP Support Forums
Join in the conversation.
07-23-2011 04:13 PM
I attempt to play a new blu ray on my computer and a message comes up that says look for updates. I click yes. The computer starts looking for an update but the message comes up again "look for updates?". This will keep repeating with no progress. I am able to play other dvds and old blu rays.
07-24-2011 01:50 PM
Save Power DVD10 to the desk top and install it from there, not from a temporary folder. DVD10 is now available for HP owners.
When installing, disable your anti virus and firewall software.
Restart your machine after installation.
What was the Blu-ray title that would not play with Media Smart ?
07-30-2011 10:10 AM
i just downloaded power dvd 10 and its not playing the bluray.
I will load my bluray power dvd 10 loads up the movie and once it loads it wont play and my laptop tells me the power dvd 10 is not responding i need you help
07-30-2011 11:01 AM - edited 07-30-2011 11:04 AM
See this from Cyberlinks forum, there is a solution there that may be of help. You may also have to uninstall Media Smart DVD and Power DVD 10, restart and reinstall Power DVD 10.