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10-28-2009 05:43 PM
i bought HP Pavilion dv6-1244tx with Integrated TV Tuner.
When i go to Windows Media Center->TV+Movies->set up tv receive the folowing message:
"The TV signal cannot be configured because no tuner hardware was detected..."
Same think with HP Media Smart-when clicking on the tv icon the message is: " No TV Tuner Device.
No TV Tuner card detected. Please check your TV tuner card or add one to use this program."
My questions are:
1.Sinnce the model HP Pavilion dv6-1244tx comes with Integrated TV Tuner Is it normal to receive the above messages when trying to set up tv?
2. Do i need to install additional drivers or to buy additional hardware to be abble to to set up tv?
11-12-2009 03:06 PM
the message no tuner detected is a problem with windows media center. If you try other software you will see that the tuner is working!
I am currently on with Microsoft tech support level 2 ? they are now on their second day trying to fix my computer
my computer is a pavillion m8187c and after 6 months of supurb service the "no tuner" message appeared. I have done everthing suggested on the HP help site but to no avail. downloaded drivers for the tuner card from everywhere including toe original drivers from drive D. I also went to services and restarted the services which are windows media center. I then saw that windows 7 has more controls available to the user in wmc. so I upgraded to windows 7 which gave more drivers and software. BUT WMC still indicated no tuner. So then I went out and bought a new tuner, no it didn't work either
Over the last two days I have watched the Microsoft technician retry everything that I had tried and it is still not working.
we may try to use the more extream upgrade. I just upgraded my system with windows 7, so we may have to do the install where the Drive C is formated and the clean operating system is installed. who knows the technician from microsoft is still researching
by the way HP stopped any support when I upgraded to Windows 7 because I did not buy the upgrade from them, I got it at wallmart
so if you want it to work call microsoft support at 800-642-7676 plan on spending some time