HP Support Forums
Join in the conversation.
01-17-2012 07:33 PM
Which steps are you speaking explicitly of? The ones having to do with the software? Or the ones having to do with removing the bezel, etc.?
01-18-2012 02:49 AM
If you don't see the option "images devices" this means that the hardware probably isn't connected. Try removing the bezel and press the tiny white webcam connector. worked for me hope it will for you as well.
01-18-2012 10:14 AM
that was the fix....the lead going into the connector was out a mm...it looked like it was connected,but a mm is enough to keep webcam from working...thnx bastiaan...i also undid the bezel carefully with a sharp knife edge...i just undid the top and half way down each side...after i was done with the connection,the bezel snapped back in place....thnx again bastiaan
01-22-2012 09:08 AM
I want to say thank you for sharing your experience as it also helped me resolve my truevision HD camera problem on my brand new laptop I bought on December 12th. So When I found out the camera was bad it was outside the window of Staples willingness to take care of it. A simple opening the bezel (without removing the screws at the bottom) half way down each side made the plug accessible with the edge of a credit card and all I had to do was unseat it a little more and plug it back in, and voila webcam driver installed. I didn't even turn the computer off during the whole time...
Now when it happens again in the future, I'll know what to do.
Thanks a lot.
01-22-2012 10:01 AM
I had the same problem with my HP TrueVision HD webcam about six weeks ago . It worked when I first got my computer in October, and then it stopped working. I downladed a Cyberlink YouCam driver, and it worked for several weeks, and now it's not working again.
There is no "Imaging" category on my Device Manager or the START menu.. The Cyberlink driver installed in a category called "Communications" located on the START menu
I'm not technically adept, and I'm not going to take my computer apart to try to fix it ! Since the webcam has worked at various times, I doubt it's a detached wire.
This is an issue that HP needs to address !!!
01-23-2012 01:28 AM
Well at least now it's something that's out there hope HP will do something about it or next time it's gonna be a fruit company handeling my hardware ;-)
01-30-2012 07:13 PM
I have the same Dv7 problem.
"No webcam detected"
Product number: A6516UA#ABA
Also, the internal array microphone does not respond, even after deleting the driver and allowing it to auto re-install.
What to do?
02-07-2012 09:10 AM - edited 02-07-2012 09:12 AM
dv7-6b54er, same issue. Camera works, but then not working, and not in devices at all
usbdeview show that it is not connected
I was thinking that HP is serious vendor ...
02-07-2012 08:38 PM
I tried removing the bezel and notice that there was no white wire near the HD webcam. I am not sure if different versions for dv7 have different connectors but I can't seem to find and correct the problem. I know there is something faulty with the hardware because it worked when I first bought the computer about a month and half ago but now the device manager doesn't even recognize the webcam. This is so irritating because I spent an hour on the phone today with HP support and they were absolutely useless. I can't believe they would sell a laptop that has such great quality with faulty connectors, its not even cool. I'm also seeing some bad soldering techniques here, I learned how do that in high school and I could do a better job. Amazing what you can learn when you look past the pretty exterior and see how low quality it is on the inside.
- Troubleshooting display brightness (Windows8, Windows7 and Widnows Vista)
- HP PCs - Sleep and Hibernate Issues (Windows 10, 8)
- HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8)
- HP Notebook PCs - Touch Screen Issues (Windows 8)
- HP Notebook PCs - Green Screen and Other Video Playback Issues (Windows 10)