Post new question
Question
Reply
 
Honor Student
Posts: 2
Member Since: ‎04-21-2017
Message 1 of 4 (61 Views)

DVD drive no longer working

Product Name: HP Spectre x360 Converible
Operating System: Microsoft Windows 10 (64-bit)

I had an HP Envy running Windows 10 and my external LG BE14NE40 DVD Blu-Ray player worked fine. I've now bought a smaller HP Spectre also running Windows 10. When I plug the DVD player into the USB it recognises it, shows it in Device manager and Explorer. Sometimes it stays there for several minutes, sometimes several seconds before dropping out and becoming non-useable. As much as I like the ping of finding a new device then losing it, I'd rather have the DVD player work all the time.

Any help, other than sentances with the word Regedit in them would be greatly appreciated.

Reply
0
Highlighted
Provost
Posts: 41,620
Member Since: ‎01-07-2009
Message 2 of 4 (54 Views)

Re: DVD drive no longer working

Go to LG support and see if there are any firmware updates available.

 

Which version of Windows 10 is your new Spectre running. Which one does your HP Env notebook have and what is its complete product number or name.  HP Envy is way too generic of a description for the older notebook.

If I helped you please click on the purple Thumbs up icon.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
Honor Student
Posts: 2
Member Since: ‎04-21-2017
Message 3 of 4 (30 Views)

Re: DVD drive no longer working

Old PC

HP Envy TS 15 Notebook PC (15-j113ea) PN F9T64EA#ABU

Windows 10 Home 64 bit OS. Version 1607 OS Build 14393.447 

 

New PC

HP Spectre x360 Convertible PC (13-4129na) PN X5X71EA#ABU

Windows 10 Home 64 bit OS.Version 1607 OS Build 14393.1066

 

DVD player

LG Super Multi Blue External USB 3.0 14x Blu-ray Disc Rewriter BE14NU40

 

Provost
Posts: 41,620
Member Since: ‎01-07-2009
Message 4 of 4 (8 Views)

Re: DVD drive no longer working

Have you gone to the LG suport website to look for new firmware as I suggested?

If I helped you please click on the purple Thumbs up icon.

If your problem is solved , please click the Accepted Solution button

I am not an HP Employee, I am a volunteer posting here on my own time
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation