-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- DVD drive not operating. Error message states no dvd found
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
04-10-2017 12:12 PM
HP Recommended
Operating System: Microsoft Windows 10 (64-bit)
I have had the laptop for a year but never used optical drive. Now trying to view a dvd and it won't work. Continuously tells me to insert dvd into drive e:. I have upgraded the media software included but doesn't help.
Solved! Go to Solution.
1 ACCEPTED SOLUTION
Accepted Solutions
04-10-2017 12:20 PM
HP Recommended
Hi,
Try steps given here particularly method 5 and 6:
https://support.microsoft.com/en-in/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or...
Follow this HP document in order to troubleshoot this issue: https://support.hp.com/in-en/document/c03370738
Regards
Visruth
Try steps given here particularly method 5 and 6:
https://support.microsoft.com/en-in/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or...
Follow this HP document in order to troubleshoot this issue: https://support.hp.com/in-en/document/c03370738
Regards
Visruth
1 REPLY 1
04-10-2017 12:20 PM
HP Recommended
Hi,
Try steps given here particularly method 5 and 6:
https://support.microsoft.com/en-in/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or...
Follow this HP document in order to troubleshoot this issue: https://support.hp.com/in-en/document/c03370738
Regards
Visruth
Try steps given here particularly method 5 and 6:
https://support.microsoft.com/en-in/help/314060/your-cd-or-dvd-drive-is-not-recognized-by-windows-or...
Follow this HP document in order to troubleshoot this issue: https://support.hp.com/in-en/document/c03370738
Regards
Visruth
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.