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‎03-02-2016 03:18 AM

HP Recommended
Product: Notebook 15-ac111TX
Operating System: Microsoft Windows 10 (64-bit)

After completing recent HP updates, including a BIOS update computer restarted and now can not recognise the external monitor. Have tried a differnt cable and monitor and video card setting only ever display the one monitor.

 

Have already attempted a reinstall of the video driver

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-20-2016 11:40 AM

HP Recommended

Hi @olliessbrown,

 

Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP ENVY Notebook and issues with the HDMI not working correctly.Try using this to update any drivers that might not have come through yet.

 

Please let me know how this goes.


Please click the Thumbs up below to thank me for my efforts! 

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP

View solution in original post

Was this reply helpful? Yes No
6 REPLIES 6

‎03-03-2016 06:35 AM

HP Recommended

Same problem here. Monitor not working in both Windows 10 and Ubuntu 14.04.

Was this reply helpful? Yes No

‎03-03-2016 06:47 AM

HP Recommended

Did BIOS recovery. Monitors work. HP should sort out their update procedures!!!!!!!!!!! I'm gonna think twice before installing another update.

 

BIOS recovery procedure:

http://support.hp.com/gb-en/document/c02693833

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‎06-19-2016 03:36 AM

HP Recommended

I have updated the BIOS , downloaded all sorts of new drivers and still nothing!

Using an HP Monitor connected via HDMI from HP ENVY Laptop

 

All has been working fine and then this morning Nothing!!

All connections good

assume computer has done some own upgrade and totally messed itself up

 

Any help appreciated?

 

 

Was this reply helpful? Yes No

‎06-20-2016 11:40 AM

HP Recommended

Hi @olliessbrown,

 

Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP ENVY Notebook and issues with the HDMI not working correctly.Try using this to update any drivers that might not have come through yet.

 

Please let me know how this goes.


Please click the Thumbs up below to thank me for my efforts! 

 

Thanks.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom left to say “Thanks” for helping.:smileyhappy:


I work on behalf of HP
Was this reply helpful? Yes No

‎06-21-2016 03:03 AM

HP Recommended

That was the fix i needed!

Once i found the Windows 10 equivalent page

then boing the screen popped back on...

 

Thank you

 

Will make a note of this link in case of future issues...

 

 

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‎11-16-2016 03:20 PM

HP Recommended

When I click on your link it takes me to a general MIcrosoft page. Not to a certain download.

 

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