• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-04-2016 07:21 AM

HP Recommended
Product: HP ENVY 15-q005tx
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

I have a bit of a problem with my screen replacement. Laptop is HP Envy 15-q005tx with broken touchsmart screen. I have purchased a 15-j007ax screen and replaced the broken one. The replacement screen arrived as a full setup (screen, digitizer, back cover and cables). Looks exactly as the old one.

 

Problem is that the screen is not working (black screen), digitizer is working, computer is working also (connected to my TV via HDMI).

 

Would anyone be able to tell me is this screen compatible with my laptop or is it something else wrong, also is there a part number for screen that I would need?

 

Any other tips or suggestions? Any help would be greatly appreciated.

 

Thank you in advance,

 

Boris B

Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.