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Honor Student
Posts: 3
Member Since: ‎11-23-2011
Message 1 of 6 (7,087 Views)

HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

I sent my laptop off to be fixed, it came back and the webcam doesn't work anymore.. the drivers are missing and i can't find the download anywhere.. help?

 

thanks

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Posts: 40,665
Member Since: ‎01-07-2009
Message 2 of 6 (7,085 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

[ Edited ]

Please identify your notebook with the p/n.
See the barcoded sticker on the bottom of the notebook or on the bottom of any HP Support Assistant window or on the bottom of a Screen in the BIOS.

 

It also helps in a big way to post what the installed operating system is and the version (32 or 64-bit)

Best regards,
erico

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Honor Student
Posts: 3
Member Since: ‎11-23-2011
Message 3 of 6 (7,078 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

There is no sticker, I'm going into the BIOS now however I'm not entirely sure what I'm looking for, I know my operating system is windows 7 64-bit however.

 

Sorry about being so useless 

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Posts: 40,665
Member Since: ‎01-07-2009
Message 4 of 6 (7,074 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

[ Edited ]

Hi,


Conzy210 wrote:

There is no sticker, I'm going into the BIOS now however I'm not entirely sure what I'm looking for, I know my operating system is windows 7 64-bit however.

 

Sorry about being so useless 




No worries. Smiley Happy

How to identify your HP G series notebook.

 

Best regards,

erico

You can say thanks for my assistance by clicking on the + in the purple thumbs up icon next to the Reply button.

If I have helped you to resolve your issue or answered your question, please click the Options link in the post that helped you and then click on the "Mark as Accepted Solution " button
Honor Student
Posts: 3
Member Since: ‎11-23-2011
Message 5 of 6 (7,071 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

Product name: HP G72 Notebook Pc

Product number: VY069EA#ABU

 

is this all I need?

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Posts: 40,665
Member Since: ‎01-07-2009
Message 6 of 6 (7,057 Views)

Re: HP G72 Notebook PC - Webcam drivers not installed, can't find download anywhere

[ Edited ]

Conzy210 wrote:

Product name: HP G72 Notebook Pc

Product number: VY069EA#ABU

 

is this all I need?


Yes. The web support portal for your notebok is here.

 

  Fixing webcam issues in Windows 7.

I recommend using the HP Support Assistant to find and install the drivers.

webcam.png

 

 

Best regards,

erico

You can say thanks for my assistance by clicking on the + in the purple thumbs up icon next to the Reply button.

If I have helped you to resolve your issue or answered your question, please click the Options link in the post that helped you and then click on the "Mark as Accepted Solution " button
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