04-21-2014 07:45 AM
hi, i have a notebook hp pavilion [HP Pavilion 15 Notebook PC] with amd graphics, and ever since i have updated 8.1( windows 8.1 was already upgraded on my notebook) all of a sudden the graphics started to act funny. horizontall lines started to appear over the entire screen randomly and non stop. i had to disable the driver in order to actually be able to work on my notebook. could please help. thank you!
04-21-2014 07:55 AM
When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue.
The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.
Please try the most current Windows 8.1 driver from your computer's HP support page or the beta driver from AMD. You may have to uninstall the current driver before you can install the AMD driver.
If you have any further questions, please don't hesitate to ask.
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04-21-2014 07:59 AM
Product name: HP Pavilion 15 Notebook PC
Serial number: XXXXXXXXXX
Product number: E9K00EA#ABU
Windows 8.1 Pro 32-bit
i HAVE TRIED ALL. IINCLUDING THE BETA FROM AMD. ITS DOING THE SAME HORIZONTAL LINES ON THE SCREEN. I MUST KEEP THE DRIVER DISABLED SO THAT I CAN WORK. BUT I CANNOT USE IT WHEN GAMING OR DOING SOMETHING ELSE THAT INVOLVES GRAPHICS