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Student
Posts: 1
Member Since: ‎03-20-2017
Message 1 of 2 (65 Views)

HP Spectre x360 HDMI Monitor Issue

Product Name: Spectre x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I just opened my HP Spectre x360 Convertible 15-bl0xx and i was able to plug in a monitor via HDMI and it worked fine. Then I updated the BOIS as per the alert and update I got through the HP Support Assistant, and now the monitor will no longer work. I know it is working as it is fine with other computers, but I can not get it to work with my Spectre now.

 

Please help.

 

Thank you

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HP Support Agent
Posts: 2,559
Member Since: ‎07-19-2016
Message 2 of 2 (28 Views)

Re: HP Spectre x360 HDMI Monitor Issue

Hi @mbhardt

 

Welcome to the HP Forums!

 

Thank you for posting your query in this forum, it's a great place to find answers.

 

I reviewed your post and I understand that the monitor is not working after the bios update.

 

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

 

Follow the steps below and check.

 

Press windows key + P and choose duplicate or extend and check whether you get the display on the monitor.

 

If the issue persists, I recommend you to download and install the monitor driver from the manufacturer website.

 

If the issue persists, let me know the make and model of the monitor to provide you a more accurate solution.

 

Let me know how it goes and you have a great day!

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

 

Take care.

 

Cheers!

The Fossette
I am an HP Employee

Please click “Accept as Solution” on the post that solves your issue to help others find the same solution.
Click the “Thumbs Up” to say “Thanks” for helping!
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