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Tutor
Posts: 13
Member Since: ‎11-27-2016
Message 1 of 13 (127 Views)

Hp AY-102NX AMD RADEON M430 GRAPHICS CARD ISSUE

Product Name: AY102-NX
Operating System: Microsoft Windows 10 (64-bit)

Hello !

Sorry For Bad English 

 

I M Very  Sad With Hp Brand and AMD

Recently I Bought Brand new HP AY102-NX Laptop which comes iwth AMD Radeon M430 2GB Graphics card

 

My issue is that my AMD card is not working even a little bit means that i am currently using intel hd graphics 620 to do all stuff like gaming photoshop playing videos etc

whenever i switch to AMD card the screen goes blank

i have tried latest drivers from both HP offical site and AMD site but nothing works

I have checked my AMD card with GPU-z it shows graphs Cut with regular interval like 3 or 4 seconds means card is dying or something like that 

Nothing can be done when switched to AMD rather than to Force Shutdown from Black screen 

 Plz provide me a Proper Solution to this 

If my Crad doesnt work i will die Smiley Sad

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Provost
Posts: 25,125
Member Since: ‎11-12-2008
Message 2 of 13 (98 Views)

Re: Hp AY-102NX AMD RADEON M430 GRAPHICS CARD ISSUE

Have you tried a factory restore of the operating system? The only driver you should be installing is the HP driver. The HP Support folks, if you could call them, would make you return it to factory specs in order to get warranty help and we should do the same to rule out a software issue. If the hardware is bad, it should be under warranty if you just bought it so no need to die. 

Tutor
Posts: 13
Member Since: ‎11-27-2016
Message 3 of 13 (77 Views)

Re: Hp AY-102NX AMD RADEON M430 GRAPHICS CARD ISSUE

I Had reinstall Windows 10 so is there any way to back to factory default os ?

 

Tutor
Posts: 13
Member Since: ‎11-27-2016
Message 4 of 13 (75 Views)

Re: Hp AY-102NX AMD RADEON M430 GRAPHICS CARD ISSUE

And also Format the Hard drive and reinstall fresh new windows 10 to solve the problem but fails to do so 

Tutor
Posts: 13
Member Since: ‎11-27-2016
Message 5 of 13 (72 Views)

Re: Hp AY-102NX AMD RADEON M430 GRAPHICS CARD ISSUE

Please Help me Sir 

Its already Costs me a lot to buy 7th Gen Hp laptop and  i'm very sad with the graphics issue 

 

 

Tutor
Posts: 13
Member Since: ‎11-27-2016
Message 6 of 13 (69 Views)

Re: Hp AY-102NX AMD RADEON M430 GRAPHICS CARD ISSUE

i request HP to provide the coming Hp laptops with Nvida Graphics 

coz they are reliable and not cause a little bit issue after using 3 years or more

Provost
Posts: 25,125
Member Since: ‎11-12-2008
Message 7 of 13 (63 Views)

Re: Hp AY-102NX AMD RADEON M430 GRAPHICS CARD ISSUE

Was it a Windows 8/8.1 machine from the factory? Windows 10 known to have issues with both AMD and nVidia switchable graphics machines that were originally 7/8/8.1. Not just HP, but other laptop makers' products, too. 

Tutor
Posts: 13
Member Since: ‎11-27-2016
Message 8 of 13 (59 Views)

Re: Hp AY-102NX AMD RADEON M430 GRAPHICS CARD ISSUE

it was Windows 10 factory installed !
Any way to move back to Factory OS even reinstalled windows10 on formated hard disk

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Posts: 25,125
Member Since: ‎11-12-2008
Message 9 of 13 (52 Views)

Re: Hp AY-102NX AMD RADEON M430 GRAPHICS CARD ISSUE

If it came with Windows 10 you should have a recovery partition. Try tapping F11 as you power up or esc + F11 to get into the restore routine and select "clean". 

Tutor
Posts: 13
Member Since: ‎11-27-2016
Message 10 of 13 (28 Views)

Re: Hp AY-102NX AMD RADEON M430 GRAPHICS CARD ISSUE

Sir Can You please Tell me A Solution That Hows  graphics card gona work ?

 

As there is not system recovery on my pc 

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