Keyboard dead

[Dr-Michael]

I have the same problem as some others on this site. A brand new Spectre x 2, out of the box, and the keyboard won't work.  Mousepad is fine, I've got to the third screen in setup, and  I can't enter the network key, So, I skip it and then can't enter the computer name and password. I've tried turning it off and hitting esc when it restarts, but there's no setup screen. I've tried detaching and reattaching the screen but no difference. To say I'm unimpressed is an understatement. Hope someone can suggest a way forward.

[DavidSMP · Accepted solution]

Hi @Dr-Michael,

Welcome to the HP forums!:)  It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. I understand that your computer’s keyboard does not work correctly. It  will be a privilege to assist you. 😉

A commendable job was done by diagnosing the issue before posting your question in the HP forums. It is always a great pleasure to work with tech-savvy d customers like you. Kudos to you for that. We definitely value your relationship with HP tremendously. We appreciate you greatly for doing business with HP and I take it as a privilege to share this platform with you.:)

Please try a hard reset from this link: http://support.hp.com/us-en/document/c01684768

Then try to power on the machine. Please charge the battery for 8 hours and check. If the keyboard still does not work then it is a possible hardware issue and please contact phone support by visiting this link: http://hp.com/contacthp to get the unit serviced.

If the unit has been purchase directly from HP you get a 30 day window to return the computer as well.

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Please reach out for any issues and I'll be there to assist you.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a splendid week ahead. 🙂

[DavidSMP]

Hi @Dr-Michael,

I thank you for accepting the post as a solution. It has been an absolute privilege to have worked with you. I genuinely hope the issue gets fixed quickly and the unit is up and running. 🙂

To simply say thanks, please click the "Thumbs Up"button to give me a Kudos to appreciate my efforts to help. 

Take care now and do have a blessed week ahead. 🙂