Keyboard problem

[Slayes]

Hi,

The keyboard from my notebook blocked one any key. For example, if on Firefox I click on the address bar, I can see the cursor moved to the left. This is the same comportement on every program. To stop this comportement, I must push hazardly on many key. Either this comportement stop or the notebook react as if another key was block.

I already tryed to :

- restore the original BIOS setting >> idem

- change the keyboard >> idem

- unplug the keyboard >> idem

Thanks in advance for your help.

[Sparkles1]

Hi @Slayes.:cathappy:

Welcome to the HP Forum! I am pleased that you have become a HP Forum member. It is such a wonderful site to find answers and tips. Here is a link to guide you to having the most rewarding experience and answer any concerns about posting: First Time Here? Learn How to Post and More.

I grasp that you are having an issue with the keyboard not responding as expected. Were there any recent changes made before this occurred?

Have you done all your Windows update?

Have you run the HP Support Assistant ?

Have your run the Windows troubleshooter?

Have you checked for viruses and malware?

Here is a link that I hope will help.  HP Notebook PCs - Notebook Keyboard Troubleshooting (Windows 10, 😎

Please let me know the results.

When you have resolved your difficulty, would you choose "Accepted Solution" on that post to alert other members and visitors to your success and perhaps help them. To show appreciation for my help. please click the "Thumbs Up Icon" below.

[Slayes · Accepted solution]

Problem solved by forcing the bios flash with the combination of key: power + Windows + b