02-04-2014 09:36 AM
I would be happy to assist if needed in English. Please let me know what is your model number and your current operating system? Here is a link that will help you find your model.
Please let me know.
I work on behalf of HP
- Troubleshooting display brightness (Windows8, Windows7 and Widnows Vista)
- HP PCs - Sleep and Hibernate Issues (Windows 10, 8)
- HP PCs - Updating Drivers and Software with Windows Update (Windows 10, 8)
- HP Notebook PCs - Touch Screen Issues (Windows 8)
- HP Notebook PCs - Green Screen and Other Video Playback Issues (Windows 10)