07-01-2014 10:11 AM
I have a HP G62 but it has no battery but i still use it i was shuting it down when i triped over the charger and it truned off, i tryed to turn it back on but the screen wont light up but the laptop turn's on i tryed clicking the caps locks on but the light wont light up
Is my laptop broken and is there anyway ti fix it any help will be very usefull
07-02-2014 12:48 PM
Welcome to the HP Forums! I hope you enjoy your experience!
I understand the computer will not start properly and a black screen remains. I apologize for the delayed response, but I will do my best to assist you! To troubleshoot the issue, please try the steps in this HP document: Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot
The document lists useful steps starting with resetting the product. More specific steps are explained depending on your issue. I believe this troubleshooting will resolve the issue. If not, I would contact HP phone support for further assistance. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide
Please let me know if you have any other questions or concerns. Thank you for posting on the HP Forums. Have a great day!
07-02-2014 02:30 PM
Thank you mario for responding, and i did do this test and the fan and the drive is working plus the f12 is working but the black screen is still there and the caps locks is not lighting up. if getting a battrey would help plz respond.
Thank you very much HP
07-03-2014 11:32 AM
If the steps doesn't help, replacing the battery may be the answer. However, if you were to call HP support, the whole computer could be serviced. This would eliminate the risk of possibly trying the wrong part, since replacing the battery might not work.
07-09-2014 03:13 PM
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