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‎10-19-2016 03:53 PM

HP Recommended
Product: 15-ay006nq
Operating System: Microsoft Windows 10 (64-bit)

I just bought a HP 15-ay006nq and installed a version of Windows 10 and 64 bits.

The issue is that when it tries to recover from sleep mode the screen blinks, nothing appears for a while and then appears and dissapers some kind of image with lots of colors, and it never recovers from this until it is turned of and on again.

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-20-2016 02:11 PM

HP Recommended

Hi @alex_toma_d,

 

Welcome to the HP Forum!  🙂 I am pleased that you have become a HP Forum member. It is such a wonderful site to find answers and tips. Here is a link to guide you to having the most rewarding experience and answer any concerns about posting: First Time Here? Learn How to Post and More

 

I grasp that you have installed Windows 10 no your notebook and now you are experiencing an issue with the sleep mode.  Here is a link to HP PCs - Sleep and Hibernate Issues (Windows 10, 😎 that  may help to alleviate this issue. Have you done all the Windows updates? If you have not yet  downloaded and installed the HP Support Assistant  to aid with  acquiring any HP ,updates, please do that.  Please let me know how it goes.

 

To help visitors and members alike find solutions that have helped others, please consider selecting "Accepted Solution"on the post that resolves your difficulty. This will give it more visibility and make it easier to find. Please consider clicking the "Thumbs Up Icon" below to say thanks for assisting you..

Sparkles1

View solution in original post

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1 REPLY 1

‎10-20-2016 02:11 PM

HP Recommended

Hi @alex_toma_d,

 

Welcome to the HP Forum!  🙂 I am pleased that you have become a HP Forum member. It is such a wonderful site to find answers and tips. Here is a link to guide you to having the most rewarding experience and answer any concerns about posting: First Time Here? Learn How to Post and More

 

I grasp that you have installed Windows 10 no your notebook and now you are experiencing an issue with the sleep mode.  Here is a link to HP PCs - Sleep and Hibernate Issues (Windows 10, 😎 that  may help to alleviate this issue. Have you done all the Windows updates? If you have not yet  downloaded and installed the HP Support Assistant  to aid with  acquiring any HP ,updates, please do that.  Please let me know how it goes.

 

To help visitors and members alike find solutions that have helped others, please consider selecting "Accepted Solution"on the post that resolves your difficulty. This will give it more visibility and make it easier to find. Please consider clicking the "Thumbs Up Icon" below to say thanks for assisting you..

Sparkles1

Was this reply helpful? Yes No
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