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Honor Student
Posts: 2
Member Since: ‎11-12-2011
Message 1 of 3 (1,290 Views)

Screen on dv7 4060us laptop will not come on

I have a Dv7 4060us laptop that just about now is a yr. old,it will power up but my screen will not come on.

And when I contacted hp customer service as usual I got the run around, All they told me was it could be a software,hardware, or even the motherboard problem.Does anyone have any answers as to why this is happening? I also contacted a computer repair place and I was told that this model of laptop is on a defect list.

This is the 2nd hp I've owned that has taken a HUGE CRAP!!!!!!! only difference is the other lasted slightly longer,

they also said should consider getting together w/ a class action lawsuit against HP since they don't want to hold up to their end of a warranty. At this rate I will never purchase another hp computer again, because they can't even give descent customer service support but yet they want us to continue purchasing their products. 

 

Thamk you

Cindy

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Dean
Posts: 6,463
Member Since: ‎09-28-2010
Message 2 of 3 (1,283 Views)

Re: Screen on dv7 4060us laptop will not come on

[ Edited ]

cindy,

read this:

http://support.hp.com/us-en/document/c02712015

I am a volunteer. I am not an HP employee.
Please click Accept as Solution, if your problem is solved. To say THANK YOU, press the "thumbs up symbol" to render a KUDO. You can render both Solution and KUDO..

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Honor Student
Posts: 2
Member Since: ‎11-12-2011
Message 3 of 3 (1,262 Views)

Re: Screen on dv7 4060us laptop will not come on

Thank you for the help on trying to solve the problem w/ my screen not wanting to come on after powering up,Turns out my computer does fall in the affected chipset.Again I'd like to say thank you.

 

Sincerely

cindyj2969

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