03-20-2017 11:52 AM - edited 03-20-2017 11:53 AM
Hello, upon opening my laptop today I saw my screen had cracked nastily around the bottom left hinge, the crack has spread around the left sides of the screen, it might crack further if I continue to use the it. I have had to disable to touchscreen as the damage prevents it from working.
I kept my laptop in the case provided every single day, and it received no knocks. I simply opened it and saw the damage. I have seen others on your forums with the same issue. What are my options? HP says my warrenty has run out but this really seems to be a design defect, and my laptop is still being covered by European 2 year guarentee.
I can provide images if needs be.
03-20-2017 12:59 PM
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Sorry, but this is just a community self-help forum staffed by volunteers. HP maintains no official presence here and we are not authorized to deal with warranty-based equipment replacement issues. For these issues, you will need to contact HP Customer Support directly.
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