The light of my webcam is on, but it's not showing any image.

[Sayanti]

Hi, 

I have a HP laptop with in-built web camera. I have bought it last January, from them onwards, everything was fine but from the last day, the web cam is not working properly. I use Skype for video calling, from yesterday, suddenly the light of the camera becomes visible whenever i became online, but it doesnot show any image. I have also checked the camera through the option of clicking images, but there also the same thing is happening. 

Kindly provide me a solution.

Thanks.

[Riddle_Decipher]

@Sayanti
Welcome to the HP Forums,
I hope you're well 🙂

As I understand the webcam isn't displaying an image,

Don't worry as Ii have a few steps that should help resolve this concern,

Here's a related post that seems to have helped others: Click here

For troubleshooting the webcam issues:

You can open webcam software, such as YouCam, Skype, or Live Messenger, but video does not display in the main viewing window. Use the following steps, in the order they are presented, until the webcam video displays in your webcam software:

Step 1: Make sure the webcam is the selected video/capture device for your webcam software

Your webcam must be selected as the video capture device in your webcam software. If the computer has multiple video input sources, your webcam software might be connected to something other than your webcam.
 

To select the webcam as your video source, open your webcam software and look for video camera, video source, or video caption in the software's properties or preferences. Here are some common examples of selecting the webcam as the video source:
 

NOTE:

The name of your webcam might display as USB Video Device, HP Webcam, USB 2.0 Camera, HP Pavilion Webcam, or similar. If you do not know the name, select a name to see if video displays. If not, try selecting other video device names until you see the video from your webcam display in the window.

More details: Click here

Let me know if those steps worked for you.  If they did, that’s awesome!  Give us some reinforcement by clicking the solution and kudos buttons, that’ll help us and others see that we’ve got the answers!
Good Luck.