-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Notebooks
- Notebook Video, Display and Touch
- Touchscreen stopped working
Create an account on the HP Community to personalize your profile and ask a question
12-03-2016 08:18 AM
Hey all,
My Spectre's touch screen stopped working after trying to upgrade its firmware.
I was looking for a newer firmware version to make the stylus work, but after running the software I got a red screen, it rebooted and never worked.
I called HP support and they told me it is a hardware problem, however the hardware is detected correctly when I boot it with a Linux distro. Looks like it's a matter of having the correct firmware or driver to make it work again.
I looked everywhere for a firmware update or a tool to diagnose it, but I had no luck.
HP support here in Brazil says they can't do anything, even if I have a global coverage. Taking it to the US for support is out of question.
Any thoughts?
Thanks
Here's the lsusb -v output for it.
Bus 001 Device 004: ID 04f3:000b Elan Microelectronics Corp.
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 1.10
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 8
idVendor 0x04f3 Elan Microelectronics Corp.
idProduct 0x000b
bcdDevice 5.00
iManufacturer 4 ELAN
iProduct 14 Touchscreen
iSerial 0
bNumConfigurations 1
Configuration Descriptor:
bLength 9
bDescriptorType 2
wTotalLength 41
bNumInterfaces 1
bConfigurationValue 1
iConfiguration 0
bmAttributes 0xe0
Self Powered
Remote Wakeup
MaxPower 100mA
Interface Descriptor:
bLength 9
bDescriptorType 4
bInterfaceNumber 0
bAlternateSetting 0
bNumEndpoints 2
bInterfaceClass 3 Human Interface Device
bInterfaceSubClass 0 No Subclass
bInterfaceProtocol 0 None
iInterface 0
HID Device Descriptor:
bLength 9
bDescriptorType 33
bcdHID 1.10
bCountryCode 0 Not supported
bNumDescriptors 1
bDescriptorType 34 Report
wDescriptorLength 25
Report Descriptors:
** UNAVAILABLE **
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x81 EP 1 IN
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0040 1x 64 bytes
bInterval 1
Endpoint Descriptor:
bLength 7
bDescriptorType 5
bEndpointAddress 0x02 EP 2 OUT
bmAttributes 3
Transfer Type Interrupt
Synch Type None
Usage Type Data
wMaxPacketSize 0x0040 1x 64 bytes
bInterval 2
Device Status: 0x0001
Self Powered
Solved! Go to Solution.
Accepted Solutions
12-05-2016 03:03 PM
Thanks for the reply.
Perfect, I am really glad to hear that the touch screen is working now.
I would like to inform you that if the stylus is a passive stylus it will work with the computer.
Please find the list of stylus compatible with your computer.
Hope this answers your question.
Take care!
Cheers!
The_Fossette
I am an HP Employee
12-04-2016 09:19 AM
Welcome to the HP Forums!
It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.
I reviewed your post and I understand that the touchscreen is not working on the computer.
I’d love to help!
Follow the steps in the below link to fix this issue.
Let me know how it goes and you have a good day ahead.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.
Take care!
Cheers!
The_Fossette
I am an HP Employee
12-05-2016 03:32 AM
As I suspected the issue was related to firmware.
Today I went back to the Spectre x360 dirvers download page and it was the first time a download for the touchscreen was available.
Now the only challenge is to make the stylus work.
Any ideas if Dell Active Stylus 750-AAIZ works with Spectre x360 Convertible (13 4193dx)?
12-05-2016 03:03 PM
Thanks for the reply.
Perfect, I am really glad to hear that the touch screen is working now.
I would like to inform you that if the stylus is a passive stylus it will work with the computer.
Please find the list of stylus compatible with your computer.
Hope this answers your question.
Take care!
Cheers!
The_Fossette
I am an HP Employee
Didn't find what you were looking for? Ask the community