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‎04-20-2017 07:31 PM - last edited on ‎04-22-2017 12:31 PM by Retired

HP Recommended
Product: HP 15 Notebook PC
Operating System: Microsoft Windows 7 (64-bit)

product number: F9J15UA#ABA

When running the component test -video - color palette through the diagnostic tool by pressing "ESC" when rebooting the laptop I get a failure:

 

 

 

Failure ID 94Q2L4-7728KI-XD7V7G-Q2C803

 

When doing the interactive part it gives the failure message above. That is the color blue!

 

What is wrong?

 

Thank you!

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-20-2017 10:51 PM

HP Recommended
Hi,


Specs: https://support.hp.com/in-en/document/c04323169

AMD graphic chip is on die with AMD processor integrated with the board

https://h20574.www2.hp.com/results.htm?SID=6545564&MEID=2353E493-AA97-4DC3-B007-16C7FBFEE1DA

If that has failed, then you've to go for board replacement. I'll suggest you get it checked by board level technician


Regards

Visruth

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3 REPLIES 3

‎04-20-2017 10:51 PM

HP Recommended
Hi,


Specs: https://support.hp.com/in-en/document/c04323169

AMD graphic chip is on die with AMD processor integrated with the board

https://h20574.www2.hp.com/results.htm?SID=6545564&MEID=2353E493-AA97-4DC3-B007-16C7FBFEE1DA

If that has failed, then you've to go for board replacement. I'll suggest you get it checked by board level technician


Regards

Visruth
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‎04-21-2017 11:36 PM

HP Recommended

Thank you so much for your response!!!

 

Thank you for all you guys are doing!!

 

Have a good weekend!

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‎04-21-2017 11:38 PM

HP Recommended


You're very welcome!

Have a great weekend ahead 🙂

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