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Honor Student
Posts: 4
Member Since: ‎04-20-2017
Message 1 of 7 (107 Views)

computer spasm

Product Name: hp envy
Operating System: Microsoft Windows 10 (64-bit)

So I'm having issues with what I guess would be the touchpad? When I'm on my computer random windows start popping up and closing out. I recently tried to troublshoot this question thinking it was my wireless mouse. So since then I have removed my mouse, but the problem still persists. Not sure if its the touchpad having issues or if its my software. Any help would be greatly appreciated!

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Provost
Posts: 58,869
Member Since: ‎01-29-2009
Message 2 of 7 (98 Views)

Re: computer spasm

Hi,

 

Welcome to HP Support Forum. What is your Envy ? Please use the following instructions to find out the model/product of your machine:

  http://support.hp.com/us-en/document/c00033108

 

Please try to download and install the following Synaptics TouchPad Driver first:

 

    http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71867.exe



Regards.

BH
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Honor Student
Posts: 4
Member Since: ‎04-20-2017
Message 3 of 7 (87 Views)

Re: computer spasm

the model is hp envy m6 notebook pc; product number is G6R7UA#ABA...

 

what will that download do for me? it is in the process of downloading

Provost
Posts: 58,869
Member Since: ‎01-29-2009
Message 4 of 7 (76 Views)

Re: computer spasm

Hi,

 

Please download and install the driver mentioned above. I think your machine is the same as the following one

 

   https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/MY-MOUSEPAD-TOUCHPAD/m-p/6087876

 

Regards.

BH
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Honor Student
Posts: 4
Member Since: ‎04-20-2017
Message 5 of 7 (72 Views)

Re: computer spasm

seems to look the same! will this install fix the problem??

 

have many others complained of this issue?

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Provost
Posts: 58,869
Member Since: ‎01-29-2009
Message 6 of 7 (58 Views)

Re: computer spasm

Hi,

 

Have you downloaded and installed the driver yet ?

 

Regards.

BH
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**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
Honor Student
Posts: 4
Member Since: ‎04-20-2017
Message 7 of 7 (44 Views)

Re: computer spasm

yes i have, now what do I need to do?

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