video issue went back to windows 7 now graphics will not work

[soul864]

hi i have downloaded the graphics driver from hp support web site and still no joy the graphics card is loading microsoft default driver no matter when i install the catelist it still wont register this is a clean windows 7 install 64 bit service pack 1 my graphics are so chunky even when i go on to hp support the web site dont let me download the driver so i download elsewhere help please

[soul864]

When i say i downloaded driver elsewhere used a different computer and downloaded off hp web site the problem is it states that the graphics hardware isnt found ie radeon card and i have the microsoft driver set for display as it wont search for a better one as microsoft determines its best driver for hardware

[EmeraldAvenger · Accepted solution]

Hey @soul864, 

I am going to do my absolute best to help you with a resolution. Below you will find that I have provided troubleshooting steps to help with the graphics driver not working properly. 

Have you tried to run the Windows Troubleshooter?

Have you tried to uninstall the current display driver? If not, please try to:

• Press (Windows key + X)
• Click on Device Manager.
• Expand Display Adaptor.
• Right click on the video driver
• Select Uninstall.
• Once this is done, restart the Notebook twice and check if the issue persists.

Do you receive any error messages?

Have you done your Windows updates?

Have you run the HP Support Assistant for updated drivers and software?

Do you happen to have any antivirus software running, firewall, etc?

Do you have any issues in Safe Mode?

Did you try to update the drivers in clean boot mode?

Can you please provide me with a screenshot of: 

• The Graphics Adapter section in the Device Manager
• The drivers tab in properties for the driver
• The Device status on the General Tab

I took a look at your HP Pavilion Notebook - 15-p264na Software and Driver Downloads page and I see that there are 3 different AMD driver versions available to you. Which one did you happen to try?

AMD High-Definition (HD) Graphics Driver #1

Released: Sep 3, 2014

Updated: Aug 13, 2015

Version 13.352.1004.0 A

File name: sp68613.exe

AMD High-Definition (HD) Graphics Driver #2

Released: Oct 17, 2014

Updated: Aug 13, 2015

Version 13.352.1004.1010 B

File name: sp69351.exe

AMD High-Definition (HD) Graphics Driver #3

Released: Oct 15, 2014

Updated: Aug 13, 2015

Version 13.352.1004.1010 A

File name: sp69299.exe

Have you tried to do a system restore back to time when everything was working properly? 

If this reply was helpful, please let me know  by clicking the Accept as Solution button. This will allow others who have the same issue to find the solution also. If you would like to show your appreciation and say thank you, please click the Thumbs Up.

If you require further assistance, I would be more than happy to continue to help you!

Welcome to the HP Support Community!
Thank you for joining in!

[soul864]

Hi this would of been very helpful ill keep this for 3 days time at the moment i sent it in to repair specialist who will have it for 3 days to sort it i used to be quite tec savvy but in all honesty as tec has developed im struggling and also bought a gen windows copy off someone and key failed so got money bk so needed someone to do it propperly to put a licensed copy on it registered etc so if he fix it jobs a good one ill put this post as solved for now but i wont honestly know till i get it bk thank you so much for taking time to help much appreciated

[EmeraldAvenger]

Hey, 

Always my pleasure to help! Absolutely, if you need anything else, please don't hesitate to come back and let us know. 

I hope that the issue does become resolved for you! 

Take care 🙂