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‎08-08-2016 11:24 AM

HP Recommended
Product: HP 15 AF006AX
Operating System: Microsoft Windows 8.1 (64-bit)

I am not able to connect the bluetooth in the Laptop with other devices. It is keep on searching for the device. Other devices also not able to find the Laptop. Please help.

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-08-2016 11:50 AM

HP Recommended

Hi:

 

I see your notebook came with DOS.

 

Did you install the Realtek bluetooth driver?  If not, you need to.  Windows installs a generic bluetooth driver which usually is not enough for the bluetooth to work.

 

This package contains the driver installation package for the Realtek Bluetooth in the supported notebook models running a supported operating system.

 

File name: sp73250.exe

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3 REPLIES 3

‎08-08-2016 11:50 AM

HP Recommended

Hi:

 

I see your notebook came with DOS.

 

Did you install the Realtek bluetooth driver?  If not, you need to.  Windows installs a generic bluetooth driver which usually is not enough for the bluetooth to work.

 

This package contains the driver installation package for the Realtek Bluetooth in the supported notebook models running a supported operating system.

 

File name: sp73250.exe

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‎08-10-2016 12:34 PM

HP Recommended

Bulls Eye. Thanks Paul 🙂

 

I have another issue, in Audio.  The sound is very low. I am not able to hear properly even in silent room. 

 

Awaiting for your answer.

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‎08-10-2016 01:57 PM

HP Recommended

You're very welcome.

 

The only suggestion I can offer would be to install the Realtek HD audio driver from your notebook's support page if you have not done so already...

 

This package provides the driver for the Realtek High-Definition (HD) Audio in supported notebook models that are running a supported operating system.

 

File name: sp71379.exe

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