11-09-2009 01:45 PM
I have a Pavilion dv7 1424nr. It has a row of lights accross the top of the keyboard that are actually buttons. These buttons operate the mute, sound volume, DVD player & the wireless internet. This whole row of buttons has stopped working. My wireless button is orange & I can't seem to change it. I have tried the Wireless Assitant. I have tried the Windows Mobility Center. There is no place to turn on my Wireless other than by pushing the button, but none of the buttons work.
I have had this problem a few times in the past & have been able to reboot to solve the problem. Now it seems to be stuck. Nothing seems to fix it.
As far as I know, all of my software & drivers are up to date. I have only had this computer for a few months.
I found on the forum where others have had this problem. The only solution I found was to turn the computer in for another one. Surely, there is a better answer. I have already installed lots of software. Any suggestions???
11-10-2009 07:20 AM
11-11-2009 06:19 PM
Which system are You using now?
11-12-2009 11:11 AM
I'm on Vista Home Premium.
But, actually, I got an email from tech support suggesting that I update my MediaSmart & my BIOS. By the time I got around to doing it, my problem had rectified itself again. I went ahead & installed the updates that they suggested in hopes that this doesn't happen again.
These are the links they sent me. I'm not sure if they are system-specific or not...
Link for HP Media Smart Menu Program
Link for BIOS:
11-12-2009 01:01 PM
1.Uninstall HP QLB and install this:
HP Quick Lunch Buttons here (ver 220.127.116.11)
HP MediaSmart DVD Software here
HP MediaSmart SmartMenu Update here
Go to Control Panel -> Devices Manager
Click with right button of Your mouse on each yellow sign and choose properties. Then go to bottom details and paste here Hardware Ids. This way we will know what it is.
Below You've got example how to do it:
Remove the power cord and battery.Press and hold the power button for 30 seconds. Try starting with just the power cord attached first.
If point A and C will not solve problem with Your wireless. Uninstall drivers for wireless and give me hardware id of this device too.
07-29-2011 04:07 AM
im using a hp pavillion tx 2000 and my wireless suddenly stopped working. ive turned on the wireless button and only the bluetooth comes on. i dont know what to do about it. ive tried checking device manager but it doesnt show up there. ive heard about doing something on the BIOS but i dont know exactly what to do, please help.
02-25-2012 04:30 PM
Hye, I'm using a Compaq Presario Q36. I have recently tried to uninstall some of the unwanted downloaded programs and might have accidentally uninstalled something that causes my WLAN to be disabled. The WLAN button won't go blue no matter how many times I pressed it and restart the computer. And I have no idea what was removed that disabled the WLAN. Please help?
03-04-2012 05:54 AM - last edited on 02-21-2017 05:13 PM by OscarFuentes
1. Please write your notebook product number (p/n) and country of purchase.
How to Locate the Notebook product number (p/n)
2. Go to:
Control Panel -> Device Manager
Right click each device with yellow exclamation mark ( ) and choose ' Properties '. Next select ' Details ' tab and paste here Hardware Ids . This way we will know what kind of driver you need.
Below you've got example how to do it:
- HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)
- Troubleshooting Your Wireless Network and Internet Connection (Windows 7)
- Troubleshooting Wireless Network and Internet (Windows 8)
- HP PCs - Using Bluetooth Devices (Windows 10, 8)
- HP PCs – Computer Stops Responding or Becomes Very Slow After Connecting to the Internet (Windows 10, 8)