05-27-2013 08:54 PM
Envy M6 is a searies of many models., what is yours ? Can you see something similar to this in Device Manager ?
Or something like this in the icons area (bottom, right corner)
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05-28-2013 04:15 AM - last edited on 03-10-2014 04:34 PM by eric-g
Yes I can see similar to what you've posted in device manager.
My info: Product #C2L91UA#ABA
S/N [removed serial number reference]
Coes this help?
Thanks in advnace -
05-28-2013 04:21 AM
In device manager, the only entries that I see available under "Network Adapters" are the following:
- Microsoft Kernel Debug Network Adapter
- Qualcomm Network AR9485 802.11 b/g/n WiFi Adapter
- Realtek PCLe GBE Family controller
There is no "bluetooth" adapter of any kind.
I do have a bluetooth icon down in the lower right in the toolbar and when I hover over it, it indicates "Bluetooth on HP"
I hope this helps.
05-28-2013 08:15 AM - last edited on 02-23-2017 06:56 PM by OscarFuentes
Follow the instructions on this HP document on using bluetooth devices to connect to a mouse, a cel phone or other bluetooth enabled device.
If you right-click on the icon you can make your notebook discoverable and connect to another bluetooth enabled device.
The Qualcomm Network AR9485 802.11 b/g/n WiFi Adapter that you show in your previous post is a combo network adapter.
From the Maintenence & Service guide:
Atheros 9485GN 802.11b/g/n 1×1
WiFi and 3012 Bluetooth 4.0
If your problem is solved , please click the Accepted Solution button
I am not an HP Employee, I am a volunteer posting here on my own time
06-20-2013 03:22 PM - last edited on 02-23-2017 07:49 PM by OscarFuentes
I have the HP Envy M6 1225dx laptop and am also wondering about bluetooth. I checked out the following link: Using Bluetooth Devices and see that it references what I am assuming is perhaps an older model laptop (1105DX). Why would bluetooth be on that laptop and not on the newer model (1225dx). When I looked at this computer in a Best Buy store, I asked a sales person about the bluetooth feature. I think they simply moved the mouse over to the right side of the screen and went to the search icon and typed in bluetooth. When they did this, an option came up that said 'add bluetooth device.' Since it said bluetooth, they told me that feature was on this laptop. Now it seems that I was misinformed.
The link above shows that there is a change bluetooth settings. I don't have this option. I don't have anything in network adapters that says bluetooth, and there isn't a bluetooth icon in the system tray.
08-19-2013 07:58 AM - last edited on 02-23-2017 09:57 PM by OscarFuentes
08-19-2013 09:54 AM
- HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)
- Troubleshooting Your Wireless Network and Internet Connection (Windows 7)
- Troubleshooting Wireless Network and Internet (Windows 8)
- HP PCs - Using Bluetooth Devices (Windows 10, 8)
- HP PCs – Computer Stops Responding or Becomes Very Slow After Connecting to the Internet (Windows 10, 8)