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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-18-2012 11:54 PM

HP Recommended

I bought a HP 630 notebook product  number: IH382EA#BH5

 

It came with Linux as an operating system and I then upgraded it to Windows 7 Starter 32 bit and for some reason the upgrade erased the wireless/ethernet drivers.

 

I've downloaded and tried to use Realtek RTL8188CE 802.11b/g/n Wireless LAN Driver for Microsoft Windows and also the Wireless Assistant and followed the installation directions. The driver is still not working and I cannot connect to the internnet through wiresless. I'm not the best at using computers but I need wireless and I need help.

 

Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-19-2012 08:18 AM

HP Recommended

Hi:

 

Try this version and see if it works then.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Paul

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71 REPLIES 71

‎01-19-2012 06:44 AM

HP Recommended

Hi:

 

Please go to your device manager, and click on the missing network controller needing the drivers.

 

Then click on the details tab. In the Properties drop down list, select the second item. Post the top string of characters you see in the window.

 

Those will identify the model network card you have, and I can send you the link to the drivers.

 

Paul

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‎01-19-2012 07:20 AM

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Well it says I'm missing 'Ethernet Controller' 'Network Controller' 'PCI Device' and the 'PCI Simple Communcations Controller'And I'm not really sure which once is the important one so I will give you all of them.

 

The Network controller it's:

PCI\VEN_168C&DEV_002B&SUBSYS_1461103C&REV_01
PCI\VEN_168C&DEV_002B&SUBSYS_1461103C
PCI\VEN_168C&DEV_002B&CC_028000
PCI\VEN_168C&DEV_002B&CC_0280

 

 

For the Ethernet Controller it's:

PCI\VEN_10EC&DEV_8168&SUBSYS_3674103C&REV_06
PCI\VEN_10EC&DEV_8168&SUBSYS_3674103C
PCI\VEN_10EC&DEV_8168&CC_020000
PCI\VEN_10EC&DEV_8168&CC_0200

 

For the PCI Controller it's:

PCI\VEN_10EC&DEV_5209&SUBSYS_3674103C&REV_01
PCI\VEN_10EC&DEV_5209&SUBSYS_3674103C
PCI\VEN_10EC&DEV_5209&CC_FF0000
PCI\VEN_10EC&DEV_5209&CC_FF00

 

For the PCI Simple Communications Controller it's:

PCI\VEN_8086&DEV_3B64&SUBSYS_3674103C&REV_06
PCI\VEN_8086&DEV_3B64&SUBSYS_3674103C
PCI\VEN_8086&DEV_3B64&CC_078000
PCI\VEN_8086&DEV_3B64&CC_0780

 

Thank you!

 

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‎01-19-2012 07:34 AM

HP Recommended

Hi:

 

We should be able to get you all set up and running in a snap...

 

First, install the chipset driver and reboot.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Next, install the IMEI driver (for the last device ID you posted).

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

You have the Atheros wireless network adapter.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

You have the Realtek wired network adapter.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

You have the Realtek card reader:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

That should do it!

 

Paul

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‎01-19-2012 08:08 AM

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I got a error messaged when I tried to install the IMEI driver stating that 'This computer does not meet the minium requirements for installing this software'

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‎01-19-2012 08:18 AM

HP Recommended

Hi:

 

Try this version and see if it works then.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Paul

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‎06-27-2012 09:00 AM

HP Recommended

My HP 630 note book is having the same problem

only 2 devices in device manager require drivers: The network controller and the PCI simple communications controller

 

The information for the devices is:

 

Network controller

PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C&REV_01
PCI\VEN_10EC&DEV_8176&SUBSYS_1629103C
PCI\VEN_10EC&DEV_8176&CC_028000
PCI\VEN_10EC&DEV_8176&CC_0280

 

PCI simple communications controller

PCI\VEN_8086&DEV_3B64&SUBSYS_3674103C&REV_06
PCI\VEN_8086&DEV_3B64&SUBSYS_3674103C
PCI\VEN_8086&DEV_3B64&CC_078000
PCI\VEN_8086&DEV_3B64&CC_0780

 

please give me links to the drivers, i'll appreciate

 

------------------------------------------------------------------------------------------------------------------------------------------------------

 

I tried installing some drivers i downloaded from the intel website but i recive an error 'the device is deactivated or disconnected' and yet its active so i thought maybe i had been installing incompatible drivers

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‎06-27-2012 09:33 AM

HP Recommended

Hi, Syndromatico:

 

The first one needs this driver...

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Try this one for the second...

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Paul

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‎06-29-2012 07:06 AM

HP Recommended

I have downloaded and installed both files, but when i check the device manager, its still showing that the network controller is missing drivers

A second thing is that the F12 wireless key is not responding when i press it, nothing is happening but its just red meaning its turned off, and i dont have the HP wireless assisstant software

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‎06-29-2012 07:39 AM

HP Recommended

Hi:

 

I'm very sorry, I posted the wrong network driver above.

 

I posted the driver for the Realtek wired LAN rather than the wireless one you need.

 

This will take care of it for you for sure.

 

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareDescription.jsp?lang=en&cc=us&prodTypeId=32...

 

Paul

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