HP ENVY 17-3020en Bluetooth

[TaurusX]

HP ENVY 17-3020en by bluetooth can not connect headphones, bluetooth driver is installed!

[Chimney_83]

Thanks for the post and Welcome to HP Forums @TaurusX, 

I see you are unable to pair you a bluetooth headphone with your computer running on Windows 7. Happy to help. 

Have you tried any troubleshooting steps on your own?

Recommend you to update the wireless driver and Bluetooth driver on your computer using HP Support Assistant.

Make sure the wireless button on your computer is ON and open device manager.

Check if Bluetooth is listed in device manager and is enabled. 

Make sure the Bluetooth headset is not paired with any other device. 

Have the Bluetooth headset off, open the Bluetooth utility and when it is searching for Bluetooth devices, turn the Bluetooth headset ON. 

If the headset is still not getting detected, recommend you to run the troubleshooter from the control panel. 

Refer to this article for other troubleshooting steps. 

Let me know how it goes. 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons, that’ll help us and others see that we’ve got the answers!

[TaurusX]

Installed HP Support Assistant updates bluetooth but did not install! I do not have bluetooth even though the original driver (Intel PROSet Bluetooth Driver
v.1.2 Rev. B 144.4 MB Nov 7, 2011) I found!

[Chimney_83]

Thanks for the reply, recommend you to install the driver from Intel website and check. Also, please run the troubleshooter available in the control panel. 

Let me know how it goes. 

 Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

[TaurusX]

Installed, but he found nothing! 😞

[Chimney_83]

Thanks for the reply and installing the driver directly from Intel website. Recommend you to unpair the Bluetooth headset, turn the headset off. Shut down the computer.

Turn the computer on. Make sure the wireless button is on. Open the Bluetooth utility, search for Bluetooth devices and during the search, turn the Bluetooth headset on. Check if the Bluetooth headset light is blinking or stable. 

If the issue persists, recommend you to try any other Bluetooth device with your computer and also contact the Bluetooth headset manufacturer for assistance. 

Let me know how it goes. Good Luck. 

Please click ‘Accepted Solution’ on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the ‘Thumbs Up’ Icon below.

[TaurusX]

But I'm on my computer did not even find the icon bluetooth!

[TaurusX]

Connect with the Broadcom BCM2070 Bluetooth 2.1 + EDR USB Device Driver

[Chimney_83 · Accepted solution]

Thanks for the reply.

To get the Bluetooth icon on the taskbar, follow the procedure mentioned below:

a)    Press Windows key + W, type Devices and Printers in the search box.

b)    Select Devices and Printer from the list.

c)    Right-click on the device icon of the computer name and select “Bluetooth Device.”

d)    In “Bluetooth Settings” window, check “Show the Bluetooth icon in the notification area”, and then click “OK.”

e)    If the Bluetooth icon is still not found in the notification area, reinstall Bluetooth drivers and check.

Refer to this Microsoft post for assistance and Connect a Bluetooth device article. 

Let me know if this helped. 

If the information I've provided was helpful,

Please give us some reinforcement by clicking the "Accepted Solution" and "Kudos" buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.