03-07-2011 03:02 PM
Hi, I wondering if someone can help me?
I recently purchased a ‘HP Pavilion dv6-3045sa Entertainment Notebook PC’, but I am experiencing issues when trying to connect (via my laptops wireless adapter: Broadcom 4313 802.11b/g/n) to a Virgin Media NetGear Wireless N Cable Gateway (VMDG280).
I can connect to the internet using the router via an Ethernet cable.
However I experience the following issues when trying to connect via the wireless adapter.
1. I find it is hit & miss as to whether or not my SSID is picked up via ‘Network Connection’ Status Panel
2. When it does pick up the SSID, I try connecting, prompted to enter the router ‘pass phrase / security key’ but it does not seem to accept it.
I have pretty much tried everything obvious (that I and the ISP helpdesk can think of) to fix the issue;
- Recycling the router
- Recycling the wireless adapter
- Changing the SSID
- Changing the Pass Phrase
- Disabling the WPA-PSK[TKIP] + WPA2-PSK[AES] security settings (on the router)
- Defining the SSID & Pass Phrase via Control Panel > Network & Internet > Manage wireless Networks
- Updating the router and wireless adapter to the latest firmware levels.
Broadcom 4313 802.11b/g/n = 5.60.350.11
VMDG280 = Hardware Version 1.05 Software Version V4.4.4R08
The ISP Helpdesk believe the wireless network adapter is not compatible with the router (and recommended changing it)?
However I’m not entirely sure what that will involve . . . i.e. Is it just a case changing the driver firmware (if so, what is compatible)? Or would I need to purchase a new piece or hardware (if so, what is compatible)?
I have tried Googling the problem, and whilst there have been several hits for similar connectivity issues for Windows 7, wireless adapter and router issues. There is no concrete advice to follow on what to do?
Any assistance would be greatly appreciated (especially as one of the reasons for buying the new laptop was the wireless functionality . . . Doh!).
03-08-2011 07:15 AM
This wireless card works up to 72Mbps anyway so I suggest to replace it.
The best choice would be:
Broadcom 43224 802.11a/b/g/n 2x2 WLAN module pn: 582564-001 for the North America
or the same card pn: 582564-002 for the rest of the world
However, you have to find out which wireless module exactly it is. It might be a wifi+bluetooth combo and this card has to be replaced by also a combo module..
See this manual, pages 23-26
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03-08-2011 02:18 PM
Hi there Pepe999, thanks for the response. It just so happened I googled 'VMDG280' for the dozenth time this evening and actually came across the solution. Basically all I had to do was log on to the router and disable (untick) the 'Firewall features' under the Service menu, then click on Apply.
- HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)
- Troubleshooting Your Wireless Network and Internet Connection (Windows 7)
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- HP PCs - Using Bluetooth Devices (Windows 10, 8)
- HP PCs – Computer Stops Responding or Becomes Very Slow After Connecting to the Internet (Windows 10, 8)