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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎07-16-2015 10:59 AM - edited ‎07-16-2015 11:02 AM

HP Recommended
Product: HP Notebook - 15-ac042tu
Operating System: Microsoft Windows 7 (64-bit)

Both WiFi and Bluetooth is not working

 

Network controller is shown under unknown devices in device manager.

 

Network Controller

PCI\VEN_14E4&DEV_4365&SUBSYS_804A103C&REV_01
PCI\VEN_14E4&DEV_4365&SUBSYS_804A103C
PCI\VEN_14E4&DEV_4365&CC_028000
PCI\VEN_14E4&DEV_4365&CC_0280

  

Unknown Device

PCI\VEN_8086&DEV_9C31&SUBSYS_80C3103C&REV_04
PCI\VEN_8086&DEV_9C31&SUBSYS_80C3103C
PCI\VEN_8086&DEV_9C31&CC_0C0330
PCI\VEN_8086&DEV_9C31&CC_0C03

 

Installed all dirvers in this page

Tried this answer  but ended in error "update.cpp 1205" 

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-16-2015 03:19 PM

HP Recommended

Hi:

 

For the wireless network adapter in your model, you need this wireless driver.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943827&swItemId=ob_145419_1&swEnvOid=405...

 

You will also need the Broadcom bluetooth driver for that card from your notebook's support and driver page.

View solution in original post

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5 REPLIES 5

‎07-16-2015 11:10 AM

HP Recommended

Please click on the below shown link to download and install the driver to resolve the issue

 

Network Controller

http://support.lenovo.com/ua/uk/downloads/ds033645

 

Unknown Device

https://downloadcenter.intel.com/Detail_Desc.aspx?ProductID=3467&DwnldID=22824&lang=ita&iid=dc_rss

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

K N R K

Although I am an HP employee, I am speaking for myself and not for HP

 

I am an HP Employee
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‎07-16-2015 03:19 PM

HP Recommended

Hi:

 

For the wireless network adapter in your model, you need this wireless driver.

 

http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=6943827&swItemId=ob_145419_1&swEnvOid=405...

 

You will also need the Broadcom bluetooth driver for that card from your notebook's support and driver page.

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‎07-17-2015 02:56 AM

HP Recommended

But the bluetooth driver provided in Device support page shows error. But I got the Driver from another Model with Same Bluetooth Device 🙂 

Spoiler
 
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‎08-07-2015 01:11 AM

HP Recommended

Driver download link in not working. please check it as I also need this driver, Also if you can let me know the other place where I can get it from

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‎08-07-2015 07:24 AM

HP Recommended

Hi @mancunianarpit

 

Here are the links to the wireless and BT drivers you need...

 

Wifi:

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71528​​​.exe

 

Bluetooth (not listed but needed):

 

This package contains the Broadcom bluetooth driver and software for supported notebook models that are running a supported operating system. Broadcom Bluetooth 4.0 Driver is required to enable Broadcom bluetooth 4.0 devices and is compatible with Broadcom bluetooth 3.0 and earlier versions.

 

File name: sp71440.exe

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