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- HP Community
- Notebooks
- Notebook Wireless and Networking
- Notebook wifi not working
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12-04-2016 02:33 PM
I am facing with a problem that is very annoing. I have a Hp Pavilion 17 notebook with Realtek Rtl8723BE wifi driver. When i am trying to use notebook on wifi it suddenly freeze and it not respond to any command until i force restart it. And it freezes completly randomly. By the way, i recently installed Windows 10 Home. I tried everything, reinstalling wifi driver, update it, even i reinstall windows several times. Sometimes it gives me a bsod with error Nmi_Hardware_Failure. Notebook specification:
Amd apu a6 6310 procesor
Amd Radeon R4 video card
6gb ram
Realtek wifi card
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Accepted Solutions
12-05-2016 10:43 AM
Hi @Darius4,
Thanks for the post and Welcome to HP Forums,
I understand you are facing intermittent connectivity issues with the wireless card installed on your computer. Kudos to you for trying to troubleshoot the issue on your own and providing the details in such good detail. I will be happy to assist. (Product number of your computer would be helpful.)
Recommend you to boot the computer to system diagnostics mode to run a test on the wireless card. Click here for assistance.
If the test pass, recommend you to try the steps suggested in this Forums post.
Let me know if this helped.
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.
Chimney_83
I am an HP Employee
12-05-2016 10:43 AM
Hi @Darius4,
Thanks for the post and Welcome to HP Forums,
I understand you are facing intermittent connectivity issues with the wireless card installed on your computer. Kudos to you for trying to troubleshoot the issue on your own and providing the details in such good detail. I will be happy to assist. (Product number of your computer would be helpful.)
Recommend you to boot the computer to system diagnostics mode to run a test on the wireless card. Click here for assistance.
If the test pass, recommend you to try the steps suggested in this Forums post.
Let me know if this helped.
If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.
Chimney_83
I am an HP Employee
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