• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
Pavilion 17
Microsoft Windows 10 (64-bit)
Hello,
I am facing with a problem that is very annoing. I have a Hp Pavilion 17 notebook with Realtek Rtl8723BE wifi driver. When i am trying to use notebook on wifi it suddenly freeze and it not respond to any command until i force restart it. And it freezes completly randomly. By the way, i recently installed Windows 10 Home. I tried everything, reinstalling wifi driver, update it, even i reinstall windows several times. Sometimes it gives me a bsod with error Nmi_Hardware_Failure. Notebook specification:
Amd apu a6 6310 procesor
Amd Radeon R4 video card
6gb ram
Realtek wifi card
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @Darius4,

 

Thanks for the post and Welcome to HP Forums, 

 

I understand you are facing intermittent connectivity issues with the wireless card installed on your computer. Kudos to you for trying to troubleshoot the issue on your own and providing the details in such good detail. I will be happy to assist. (Product number of your computer would be helpful.)

 

Recommend you to boot the computer to system diagnostics mode to run a test on the wireless card. Click here for assistance. 

If the test pass, recommend you to try the steps suggested in this Forums post

 

Let me know if this helped. 

 

If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.

Chimney_83
I am an HP Employee

View solution in original post

2 REPLIES 2
HP Recommended

Hi @Darius4,

 

Thanks for the post and Welcome to HP Forums, 

 

I understand you are facing intermittent connectivity issues with the wireless card installed on your computer. Kudos to you for trying to troubleshoot the issue on your own and providing the details in such good detail. I will be happy to assist. (Product number of your computer would be helpful.)

 

Recommend you to boot the computer to system diagnostics mode to run a test on the wireless card. Click here for assistance. 

If the test pass, recommend you to try the steps suggested in this Forums post

 

Let me know if this helped. 

 

If the information I've provided was helpful,
Give us some reinforcement by clicking the solution and kudos buttons,
That’ll help us and others see that we’ve got the answers!
Good Luck.

Chimney_83
I am an HP Employee

HP Recommended
Hi @Chimney_83
Thank you for reply and for advice!
I finally fixed it. I reseted the winsock catalogue and it works perfectly fine! I also tested the wifi card from diagnostic and it passed.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.