06-15-2013 05:07 PM - edited 06-15-2013 05:21 PM
Hello, today so first i got:
HP Pavilion g6-1352ej Notebook PC
Windows 7 64-bit
So today i visited "Software & Driver Download" for my notebook and i am trying to update Realtek Local Area Network (LAN) Driver
I downloading this file, saving, running it, after it execute files to C:\SWSetup opens another window and i press "Repair" buttom. After couple minutes it says Installing Driver and in another window i see "Realtek PCIE Card Reader" downloads, but it's just freezing up and it stays the same for 20 minutes already:
I Have no clue what to do.
06-18-2013 03:31 PM
I'm sorry you're running into this issue with the driver download. Sometimes (especially if it's attempted a couple of times) driver installs can get corrupted and freeze. In these cases, it is best to start fresh.
1. Go to Device Manager
2. Expand Network Adapters
3. Double-click on Relatek LAN to open Properties
4. Click on the Driver tab. Make not of the version number shown there and let me know what it is.
5. Click the Unisntall button and when prompted click Restart.
Your computer will restart and Windows will detect and reinstall the missing driver, correcting any corruption. Then go back to that Driver tab and let me know what the version number shown is, after the reinstallation.
Also, let me know what your current BIOS version is. BIOS is connected with every other driver on the computer and those drivers are designed around the latest BIOS. It could help to have the latest BIOS. Let me know which version you have currently by pressing the FN + ESC keys. Look for 'F.##'.
06-26-2013 12:10 PM - edited 06-26-2013 12:11 PM
Well, after this update my notebook start to act weird like did not find any Wifi connections so i had to restore to factory settings. My Bios F.53 10/24/2012
06-26-2013 01:09 PM
Do you typically connect through LAN (Ethernet cable connected) or WLAN (Wireless)?
If you're trying to update the wireless driver, take a look at the items listed on the Driver Page under 'Driver - Network (9)'. Look for the items that say WiFi/Wireless. There are several different brands (Ralink, Atheros, Broadcom, Realtek) of wireless cards that could be in your notebook.
To see which brand you have, go back to Device Manager, Expand Network Adapters and look for the line that says WiFi/Wireless. That same line will have a brand name. Let me know which brand you have
- HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)
- Troubleshooting Your Wireless Network and Internet Connection (Windows 7)
- Troubleshooting Wireless Network and Internet (Windows 8)
- HP PCs - Using Bluetooth Devices (Windows 10, 8)
- HP PCs – Computer Stops Responding or Becomes Very Slow After Connecting to the Internet (Windows 10, 8)