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HP Recommended
HP ENVY Notebook - 13-d029tu
Microsoft Windows 10 (64-bit)

 

After I update the Windows 10 to build 1607, the WIFI are not available and cannot connect anyway. What the cause of the problem. and Please help me how to fix the matter.

I try to fix the problem by searching in windows support forum. there are several recommentation. However, the methods are very risky to try. Then, I am not sure that the method can use without any further problems>

 

Thanks

Winai G

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @winaig,


Welcome to the HP Forums! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I have read your post and wanted to help. I understand that the wireless connection does not work on your laptop.

 

You can follow the document below:

HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

 

And the post below may help:

Common fixes for wireless connectivity issues.

 

Let me know how it goes.

 

If this post helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. 

 

Regards,

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!

View solution in original post

2 REPLIES 2
HP Recommended

Hi @winaig,


Welcome to the HP Forums! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

 

I have read your post and wanted to help. I understand that the wireless connection does not work on your laptop.

 

You can follow the document below:

HP PCs - Troubleshooting Wireless Network and Internet (Windows 10)

 

And the post below may help:

Common fixes for wireless connectivity issues.

 

Let me know how it goes.

 

If this post helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. 

 

Regards,

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
HP Recommended

Hi.

Thanks for your help. The problem has been solve per the HP troubleshoot as your recommended. The network adapter requires for updated in relevant to Wins updated.

 

Thanks

 

WinaiG

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.