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HP Recommended
Pavilion 15 r014tx
Microsoft Windows 8.1 (64-bit)
Sir
I had an issue regarding WiFi i.e my laptop does not connect with my wifi (Router), so I called your customer care toll free number and logged in 3 cases already I.e 1st Case Id-4777828830 on 23/09/2016, 2nd Case Id-4777960893 on 27/09/2016 and 3rd Case Id-4778059525 on 29/09/2016 but unfortunately my case has not resolved till now, sir I am student and Internet connection is vary essential for me, please do it immediately and resolve my problem as soon as possible kindly...
Thanking you,
Regards
RAJESH
1 ACCEPTED SOLUTION

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HP Recommended

HI @rajeshhp110, I will be routing you to the concerned department.

 

Please wait for further assistance.

DavidSMP
I am an HP Employee

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HP Recommended

HI @rajeshhp110, I will be routing you to the concerned department.

 

Please wait for further assistance.

DavidSMP
I am an HP Employee

HP Recommended
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HP Recommended

HOW TO FIX YOUR WIFI NETWORK

If your laptop is having connectivity issue then not only your router but your laptop also needs troubleshooting for computer Router Repair,..

 

laptop not connecting to wifi

 

1. Check Your Laptop for a WiFi Button or Switch

Sometimes  when we miss the fun inside a free hot-spot zone like coffee shops or airports due to connectivity issues of your router. The problem is really easy to diagnose. If your laptop or netbook isn’t connecting to a local wireless router at all and you can’t view a list of nearby wireless networks, check to see if your laptop has a WiFi button or switch that you may have pressed accidently. Many laptops include a function button (labeled with an icon representing a wireless router or network) on the top of the keyboard or a switch on the front or sides of the laptop. If you find such a button, check to see whether pressing it enables you to get connected.

 

2. Reboot Your Computer and Your Wireless Router

If the connectivity issue still persist then the next thing to do is to reboot it. This step sounds simple, but your router, your PC’s WiFi adapter, or your operating system may have a software or firmware problem that a simple reboot would fix.  In case a series of devices show the same disconnecting issue , try unplugging the router for 5 to 10 seconds and then plugging it back in. This technique of “power cycling” your router is a tried-and-true method for restoring a previously functional wireless network to good working order.

 

3. Change the WiFi Channel on the Router

this is very crucial and complicated step, better to get assisted by an expert for this WiFi Router Repair. Most WiFi routers and devices use the 2.4GHz radio band. Unfortunately, only 3 of the 11 channels can run simultaneously without overlapping or interfering with each other: channels 1, 6, and 11. Worse, many routers are set to broadcast on channel 6 by default. Consequently, interference from other routers in the vicinity is a common source of connectivity problems, especially in densely populated areas such as apartment complexes and shopping centers. Other radios that use the 2.4GHz band–for example, baby monitors and cordless phones–and other electrical devices (such as microwave ovens) can interfere with WiFi signals, too.

To see if other wireless routers might be interfering, take a look at the list of nearby wireless networks. If you’re using Windows, click the network icon in the lower right corner. If you see other network names, especially those with more than one bar of signal, they could be interfering with your signal.

for further WiFi Router Repair you can try to dodge interference by changing your router to another channel. You can blindly choose a channel (going with 1 or 11 is probably your best bet) or you can make a better-educated selection by checking to see which channels nearby networks are using so you can use a different channel. You can check with a free program like InSSIDer or Vistumbler, or use the Web-based Meraki WiFi Stumbler. If you don’t have access to one of these applications on your laptop, you can use a free app like Wifi Analyzer (on Android devices) or WiFi Finder (on Apple iOS devices) on your smartphone or tablet to scan for WiFi networks.

Once you’ve decided on a channel to switch to, you’ll need to log in to your router’s control panel and change the channel. To access the router’s Web-based control panel, open a new window in your browser while you’re connected to your router’s wireless network and then type in its IP address (most commonly 192.168.1.1 or 192.168.0.1).

If you don’t know your router’s IP address, refer to the wireless connection details: In the lower-right corner of your Windows desktop, right-click the network icon and open the Network and Sharing Center. Select the wireless network that you wish to view, and click the Details button. You should now see the router’s IP address listed as the Default Gateway.

Next, log into your router control panel with the appropriate username and password. If you don’t know the password, you may never have changed it–so try the default password, which you can look up on RouterPasswords.com. If your Internet service provider supplied your router, you may have to call your ISP for help in accessing the password.

After logging in to the router, find the wireless settings and change the channel. Many routers have an automatic channel selection feature; if yours does, you can disable it and manually choose a channel. Again, for maximum performance, try to stick with channel 1 or 11. Once you’ve saved and applied the settings, your router may reboot; if so, reconnect and then check to see whether your connectivity problem persists. If so, you may need to try another channel.

 

 

4.Check and Reposition the Wireless Router

If the connection difficulty seems to arise only when you’re rather far away from your wireless router, the problem could be that you’re on the fringe of the router’s coverage zone. The simple way to fix this is to buy a router with better range, but you can take some other steps before going to the trouble (and expense) of buying a new router. First, make sure that your router’s antennas are securely attached and are positioned upright. Next, confirm that the router isn’t buried or blocked behind large objects that might cause the signal to degrade faster than it normally would. For best results, place your router out in the open so the signal can travel freely.

If you still aren’t getting the WiFi range you’d like, consider moving the router and the modem to a more central location within your desired coverage area. Of course, your placement options are limited: The router must be near another cable or telephone jack. Most cable modems can plug into any cable outlet, and DSL modems usually plug into other telephone jacks–but remember to switch out any filters that might be attached.

 

5. Troubleshoot Wireless Router Problems
Like any other electronic device routers can be damaged by overheating . This overheating kills the router over time or just make it unstable. Check your router’s temperature to see how hot it is. If it seems very hot, ensure that it’s getting enough airflow. If the vents are blocked or you have the router in a hot location — like on top of a tower PC that heats up — overheating could be causing instability. It’s also possible that past overheating may have damaged the router.

 

6. Verify Cables Are Securely Connected

This is very silly  but we mostly forget to try out simple solutions before getting into more complicated ones. Even if someone has pulled on or kicked a cable, causing it to unplug or become loose.  It’s the first thing to do off course to check all of the cables involved and ensure that they’re securely connected.
Be sure to check the power cables to your router and modem, the cable between your router and modem, the cable between the modem and the wall socket, and each Ethernet cable plugged into the back of the router. Check each end of the cable and ensure it’s securely connected — it could look connected but be a bit loose.

 

7. Reset Your Router to Factory Default Settings

You may want to try resetting your router to its factory default settings if there seems to be a serious problem for WiFi Router Repair with its configuration. This shouldn’t be necessary in most cases, but it’s worth a try if you’re at your wits’ end. It’s possible that you’ve changed certain settings on your router that you shouldn’t have, and it may be easier to revert to a clean slate rather than changing the individual options back.Bear in mind that you’ll have to reconfigure your router after this, including setting up your wireless network name and passphrase again. You’ll likely need to long-press a Reset pinhole button on the back of the router to reset its settings, but the exact details will vary from router to router. This is the same process you need to perform to reset your router’s password.

 

Source : Techyuga

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