Wifi Network Adapter Missing

[WEG697]

Geek squad has updated windows 10; reinstalled the driver for the wifi and all was well on April 25; Today April 26 wifi failed after opening and using internet; diagnostics show only ethernet hardware and driver present; network card is not found in device manager and not able to correct running trouble shooter; 

Question 1) how do I bring card back into operation; 2) which driver is correct as there are 2 wireless network drivers shown as realtech?

Thanks,

WEG 697

[GBL84 · Accepted solution]

Hello @WEG697,

Try performing system Restore to the unit working date. Below document will help.

https://support.hp.com/us-en/document/c03327545

Try installing this driver and see if that helps : 

sp73310.exe

Downloaded from source: https://support.hp.com/in-en/drivers/selfservice/hp-pavilion-15-p000-notebook-pc-series/6936226

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

[WEG697]

Thanks for the suggestions. The windows restore sounds like the best option. But I understand from Geek Squad that Windows 10 had issues with wifi from first releases. My windows 10 install was in September of 2016 as a fix to other problems with prior os.

Question: Do you know if I will/should install updates to Windows 10 once I do the restore?

What does the exe file (sp73310.exe) do if card is not present in device manager?

Best,

WEG697

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@GBL84 wrote:

Hello @WEG697,

Try performing system Restore to the unit working date. Below document will help.

https://support.hp.com/us-en/document/c03327545

Try installing this driver and see if that helps : 

sp73310.exe

Downloaded from source: https://support.hp.com/in-en/drivers/selfservice/hp-pavilion-15-p000-notebook-pc-series/6936226

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84

I am not an HP Employee 

---

[WEG697]

GBL84, Thank you, I followed the instructions and got a partial restore. It was enough to bring back the wifi adapter to the device manager listing and it is now working again. I expect that some MS Windows 10 update that was necessary was not restored to the same point, but it seems to not have caused any major problems yet. I also recorded the wifi adapter type /name.

Best regards,

WEG697 

[GBL84]

You're very Welcome !! @WEG697

 All the Best !!!     Thanks for being a member !

Hope this helps, for any further queries reply to the post and feel free to join us again

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Thank You,

GBL84