Wifi connection issue with HP 2000

[cost63]

I got a used HP 2000 laptop recently. I was able to connect to my home WiFi, but it kept dropping and saying "Limited Connection" or "No Internet Connection". I have the latest drivers for my network adapters.  Could this be caused by a faulty Wifi card? Could I get a replacement for the wifi card?

[SDF15 · Accepted solution]

Hello @cost63,

Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.

I read your post about the WiFi issue, and wanted to assist you!  I understand that you may want to replace the WLAN Module.

To start, can you provide me with the Product Number of the notebook?  Here is a link you can use that will help you find your Model and Product Number:
HP Customer Support - Products

It is possible that the WLAN Module may be failing.  If that is the case, depending on the model of your notebook, the WLAN Module should be replaceable.  But first, let us see if the issue is software related.  Try reviewing the following steps, offered by community member 

@Great-Deku-Tree:

First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the dropdown in the upper-right corner of the document.

Source: Common fixes for wireless connectivity issues.

Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks!

Have a great weekend!

[cost63]

[cost63]

THe product number of my laptop is E0M17UA#ABA.

[SDF15]

Hello @cost63,

Thank you for the information!

Did you get a chance to go through those steps?  What were the results?

Regards!

[cost63]

Thank you for those fixes. It is working properly now. But it has been going back and forth from successful connection to limited connection. So I don't know if this is going tp stay connected. And I couldn't get any drivers from the page you linked since my laptop is Win 10. I was recommended to check in Windows Update which tells me I have installed all the current updates.

[SDF15]

Hello @cost63

Thank you for the quick reply!

That is correct.  Based on the Product Number provided, updated drivers for your notebook should be pushed through the Windows Updates.  If you start to have issues in the future, please let me know.

Regards!