Wifi randomly shuts down.

[John166]

The computer will go on off line at random times.  I run the internet connect troubleshooter and it says "Wireless radio not running."   I click fix and it fixes it.  This problems started about 2 months ago.  How do I fix this?  I already upgraded the realtek driver.

[EmeraldAvenger · Accepted solution]

Hey @John166, 

I understand that you are having an issue with the WiFi on your HP Notebook. I will do my best to assist you but first I wanted to thank you for joining the HP Support Forums. Here is a list of steps that commonly resolve issues with wireless connectivity.

First, we have a step by step guide to walk you through the troubleshooting process here: 
Troubleshooting Your Wireless Network and Internet Connection

A second option, is to try these steps:
Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Disable the Power Off option for the adapter:
1. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.
7. Test.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

Test an ethernet connection:
Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

Test another connection:
Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the drop down in the upper-right corner of the document.

If this reply helped, please use the Accept as Solution button. If you want to give me a virtual high five, please click the Thumbs Up icon below. 

Please let me know if you need anymore help! 

Thanks for joining in!

Have a good one 

[chaimss]

Based on my understanding of your question, I'd start with EmeraldAvenger's 2nd and 4th options first and see if those work, before moving on to the others. It sounds like the issue is your computer, not the connection itself.

[John166]

Hello EmeraldAvenger,

Thank you for the help. Your second set of instructions is the one that I think will solve my problems. I have unclicked the power saver on the wireless adapter.   So far so good.

thanks,

John166

[EmeraldAvenger]

That is great to hear! If you need any help in the future, we will be here 🙂 

Take care!