help

[Johanna2110]

Having issue connecting to my wifi with just this device and i have HP Smart Friend and they couldnt help me either we try everything nothing worked now they told me to buy a USB Wifi Adapter for it and that should work but i dont know which one i had one but it didnt work it said windows didnt recognize the device so im stuck with this laptop 

[The_Fossette · Accepted solution]

Hi @Johanna2110

Welcome to the HP Forums!

Thank you for posting your query in this forum, it's a great place to find answers.

I reviewed your post and I understand that you are having issues connecting to your wireless network.

Don’t worry, we will work together to resolve this issue and It’s a pleasure to assist you in this regard.

As you have mentioned that you have smart friend support and they already tried fixing the issue, I would like to know what are the steps performed to resolve the issue.

Was a test on the wireless card done? If yes, what was the result?

Please provide me the above information so that I  can provide you a more accurate solution.

Looking forward to your reply and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!