pavilion

[Ryan_stokes]

Hi when trying to sign into the store it crashes. To be more specific the password page crashes almost every time without fail. Please help as i cant download anything onto my laptop:(

[A4Apollo · Accepted solution]

Hey there! @Ryan_stokes, 

Welcome to the HP forums! Good Day! It is a great way to engage, post questions and find resolutions by working with specialists in the HP community. 

I understand that Windows 10 Store App is Crashing on your PC.

Please try the steps mentioned below.

Launch an elevated command prompt session. To do so, open Start, type “cmd”, right-click Command Prompt and select Run as administrator from the context menu.
Copy and right-click > Paste the following in Command Prompt:

PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

Hit Enter and wait for Command Prompt to do its thing. Try launching Windows Store once it’s done.

If the issue still persists try the steps recommended below.

Open This PC in File Explorer and navigate to your Windows partition (usually C:).
Click the View tab and enable Hidden items.
Open Users\YourUserName\AppData\Local\Packages\Microsoft.WindowsStore_8wekyb3d8bbwe\LocalCache.
Select all the files and folders inside and hit Delete.

Keep me posted!

Good day! 🙂

[Ryan_stokes]

hi

It works!!!!!

thank you

ryan

[A4Apollo]

Hi @Ryan_stokes! You're welcome and thanks for the reply,

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,            

Happy Holidays! 🙂