x4000b buttons not working

[jimyra13]

mouse x4000x is paired but the right and left buttons do not work.  ball tracks.  uninstalled and reinstalled but did not help. any suggestions?

[Chimney_83]

Greetings @jimyra13, 

Thanks for reaching out to us on HP Forums. 

I understand that the click buttons are not working on your wireless mouse. 

Kudos to you for trying to troubleshoot the issue on your own by reinstalling the drivers. 

Have you tried the mouse with any other computer?

Recommend you to try the mouse on another computer and check. 

If the issue persists, then it is a hardware failure and you can contact our phone support for the service options available. 

Please follow the procedure mentioned below to contact our phone support. 

• Open link:  www.hp.com/contacthp/
• Enter Product number or select to auto detects
• Scroll down to "Still need help? Complete the form to select your contact options"
• Scroll down and click on HP contact options - click on Get phone number.

Let me know how it goes.