The HP Community is here for you.
05-09-2011 06:36 AM
I play World of Warcraft. I need to be able to move my cursor while holding down an arrow key to make my character walk. When I'm holding on key, the cursor just freezes. HELP PLEASE!
05-18-2011 09:57 AM
I had the same problem, this is because of a feature the touchpad has to cut out accidental brushes on the keyboard. Here is how to fix it. In your task bar (bottom right corner) click the arrow to see all the tasks. Right click "Synaptics pointing device" then click on "touchpad properties", once there, click on "device settings" and click the "settings" box in the same row as "profiles, enable and disable". A new window will pop up, click "Palm Check Enhanced ACM" to highlight, then click the two gears which is the settings, and drag the slider to off. Hit okay to save changes, and your problem is now fixed.
Here is a recap
Open Synaptics pointing device -> Touchpad Properties -> Device Settings -> Settings ->Palm Enhanced ACM Settings -> Move slider to off and save changes.
01-18-2012 08:55 AM
hey there. i am currently having this issue too! I just bought this computer yesterday and i started to notice that when i hit a key that my mouse freezes for a second then resumes normally.i tried to do what was suggested but i dont have "Palm Check Enhanced ACM" when i bring up that screen. just a bunch of options to customize how the pad works and thats about all. its a Synaptics Touchpad V7.5 any and all help would be nice!!!
P.S. I also noticed this while i played WoW. haha
02-12-2012 08:34 AM - edited 02-12-2012 08:36 AM
OK I decided to make an account on this to help the people that need it.
My version also did not have the palm protection thing right in the open. Just follow what the other guy did, but instead go under pointing, then sensitivity, then palm check.
Synaptic Options > Device Settings > Pointing > Sensitivity > PalmCheck > Slide the bar all the way to the left > Click OK
PS: I noticed this while playing Minecraft though.. :\
06-14-2012 02:59 PM
I found that "Palm Check Enhanced ACM" is equivalent to 'SmartSense' in the Synaptics pointing device menu, and that if you turn the SmartSense all the way down to off, you achieve the same result.
05-28-2013 03:44 PM
Thanks so much this worked the same happened to me while i was playing Minecraft and Left 4 Dead 2 and its so much easier to use without a mouse now thanks so much!!!