Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Honor Student
Posts: 3
Member Since: ‎12-04-2009
Message 1 of 10 (70,728 Views)

HP Battery Check & HP Support Assistant not working in Windows 7

When I upgraded to Windows 7, the HP battery check could not be used, so I went to HP website to download the XP version (I think). It worked somewhat ok, but then, I wanted to uninstall because it was useless. I couldn't find the uninstall button so I shift+delete the files. Then I found HP Battery Check under uninstall programs. But then I could not get rid of it. So I tried REINSTALLING, but still it does not work.

 

So, I thought I'd get help from HP Support Assistant, turns out when I got to the last page, there wasn't any assistance options for me to contact HP. What can I do??? Everything is not working!!!

0
Tutor
Posts: 20
Member Since: ‎02-13-2009
Message 2 of 10 (70,659 Views)

Re: HP Battery Check & HP Support Assistant not working in Windows 7

Pull down the latest version of HP Support Assistant:

ftp://ftp.hp.com/pub/softpaq/sp46001-46500/sp46115.exe

ftp://ftp.hp.com/pub/softpaq/sp46001-46500/sp46115.html

 

 

Reboot the notebook and try HP Support Assistant again.

 

Battery check is built into HP Support Assistant; Click on Troubleshoot->Power, Thermal, and Mechanical.

There should be a button under the Power tab for battery check.

"I work for HP but my posts and replies are my own."
Top Student
Posts: 4
Member Since: ‎05-05-2010
Message 3 of 10 (65,662 Views)

Re: HP Battery Check & HP Support Assistant not working in Windows 7

[ Edited ]

Hey..

try checking the solution provided at the following link;

http://genobz.com/2009/hp-battery-check

Student
Posts: 1
Member Since: ‎05-12-2010
Message 4 of 10 (65,252 Views)

Re: HP Battery Check & HP Support Assistant not working in Windows 7

try this: right click on the setup icon (default C:\swsetup ) Select properties \ compatibility select "Run this program in compability mode for" and select Windows XP (Service Pack 3) !
Student
Posts: 1
Member Since: ‎05-16-2010
Message 5 of 10 (64,938 Views)

Re: HP Battery Check & HP Support Assistant not working in Windows 7

@genobz

Thanks a lot for the solution!

i had been looking so long for this!

i never thought it could be so easy to work that out!

btw, i just got to know that my battery is fine! Smiley Very Happy

Student
Posts: 1
Member Since: ‎08-03-2010
Message 6 of 10 (60,073 Views)

Re: HP Battery Check & HP Support Assistant not working in Windows 7

Download version 5.0 of the support assistant.  It installs just fine on Windows 7 without having to do anything.

 

http://h18021.www1.hp.com/helpandsupport/HPSA.html

Student
Posts: 1
Member Since: ‎08-14-2011
Message 7 of 10 (41,777 Views)

Re: HP Battery Check & HP Support Assistant not working in Windows 7

Hi everyone!

 

I have problem with HP battery check - it close ("HPBC has stopped working") everytime when I want to choose "Advanced mode" in settings. I have newest version of app and I tried all other possibilities - compatibility mode, run as admin, run through HP assistance, reinstall.

 

I have windows 7 64bit. As I remember, it worked fine on 32bit.

 

Does anybody know how to solve this problem? I would like to see advanced details of my application...

 

Thanks in advance!

Student
Posts: 1
Member Since: ‎10-15-2011
Message 8 of 10 (39,110 Views)

Re: HP Battery Check & HP Support Assistant not working in Windows 7

Same problem on my EliteBook 8530p... I'll get back after installing the latest version of HP Support Assistant

Student
Posts: 1
Member Since: ‎04-24-2012
Message 9 of 10 (32,944 Views)

Re: HP Battery Check & HP Support Assistant not working in Windows 7

[ Edited ]

same problem here on a dv8288ea (32bit), installing latest assistant didn't help Smiley Sad

Student
Posts: 1
Member Since: ‎10-05-2012
Message 10 of 10 (28,114 Views)

Re: HP Battery Check & HP Support Assistant not working in Windows 7

battery check won't work, hp laptop    keep getting a message it has stopped working  i have windows 7

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation