Ask questions. Help others.
The HP Community is here for you.
Post new question
Question
Reply
 
Note on archived topics.
This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here, or click on "Post new question" above and select the appropriate board.
Top Student
Posts: 4
Member Since: ‎12-12-2011
Message 1 of 9 (4,102 Views)

HP TM2 Touchscreen Tablet Pc will no longer turn on

So, my TM2 just suddenly tuned off on me. 

 

Now, only type of repsonse I get is when i plug in the charger. I get an orange light which should signify the battery charging?

 

When i try to flip the power switch to 'ON' the orange light turns off and there's no other response.

 

Ive tried removing the battery for a while and reseating to no avail. Also, no response when trying to switch on with direct power.

 

Dead motherboard or CPU? Or could it be a bad power supply???

 

Any and all advice is greatly appreciated.

 

Oh, and my warranty is no longer valid ;(

Provost
Posts: 40,633
Member Since: ‎01-07-2009
Message 2 of 9 (4,095 Views)

Re: HP TM2 Touchscreen Tablet Pc will no longer turn on

Welcome to the HP Forum! Smiley Happy


djkyzer wrote:

So, my TM2 just suddenly tuned off on me. 

 

Now, only type of repsonse I get is when i plug in the charger. I get an orange light which should signify the battery charging?

 

When i try to flip the power switch to 'ON' the orange light turns off and there's no other response.

 

Ive tried removing the battery for a while and reseating to no avail. Also, no response when trying to switch on with direct power.

 

Dead motherboard or CPU? Or could it be a bad power supply???

 

Any and all advice is greatly appreciated.

 

Oh, and my warranty is no longer valid ;(


Try a hard reset:

Remove the battery and unplug the DC power adapter.
press and hold the power button for more than fifteen seconds.
plug in the DC power adapter (leave the battery out for now)
press the power button

 

Please identify your Touchscreen Tablet PC with the complete product name. See my signature for an example.


Kind regards,
erico

You can say thanks for my assistance by clicking on the + in the purple thumbs up icon next to the Reply button.

If I have helped you to resolve your issue or answered your question, please click the Options link in the post that helped you and then click on the "Mark as Accepted Solution " button
Top Student
Posts: 4
Member Since: ‎12-12-2011
Message 3 of 9 (4,094 Views)

Re: HP TM2 Touchscreen Tablet Pc will no longer turn on

Tahnks for the reply, Erico.

 

Unfortunately, I had already tried the hard reset to no avail.

 

I own an HP Touchsmart TM2 XG892UA

Provost
Posts: 40,633
Member Since: ‎01-07-2009
Message 4 of 9 (4,092 Views)

Re: HP TM2 Touchscreen Tablet Pc will no longer turn on


djkyzer wrote:

Tahnks for the reply, Erico.

 

Unfortunately, I had already tried the hard reset to no avail.

 

I own an HP Touchsmart TM2 XG892UA


Hi djkyzer,

One thing you may want to try is disconnecting the RTC Battery (the BIOS battery) and then performing a hard reset. Here is a link to the Maintenence & Service guide for the TM2 notebook. Look in the component replacement procedures for the RTC battery. Removing the battery, installing a single memory module and then performing a hard reset while the battery is removed sometimes has the effect of bringing a notebook back to life. It does not always work but is worth trying.

 

You may also consider removing the memory module(s) and putting a single module in the lower soDIMM slot and then trying a start. A faulty memory module can also cause the symptoms you are seeing. Try each module in the lower slot.

 

Best regards,

erico

You can say thanks for my assistance by clicking on the + in the purple thumbs up icon next to the Reply button.

If I have helped you to resolve your issue or answered your question, please click the Options link in the post that helped you and then click on the "Mark as Accepted Solution " button
Top Student
Posts: 4
Member Since: ‎12-12-2011
Message 5 of 9 (3,965 Views)

Re: HP TM2 Touchscreen Tablet Pc will no longer turn on

i tried the latter to no avail

 

I ended up ordering a replacement motherboard. Installed it, made sure no cables were left unconnected. Was a pretty simple task, just alot of screws.

 

After all is said is done i re-inserted the battery, NEW RAM modules and plugged in the AC. The AC input led is turned on (white-blueish). When i try to switch the power on there is absoultely no response. I double-checked to make sure there was no missing connections and everything is where it should be.

 

I tried hard resets even though its a new board and RAM.

 

At this point im not sure what else i CAN do. Im thinking i may have a bad power switch board??? Do you think that may be possible?

 

Ive managed to find one on ebay for $25, but would rather get direct from HP if possible.

 

Any further help or advice is greatly appreciated.

Honor Student
Posts: 2
Member Since: ‎01-01-2012
Message 6 of 9 (3,864 Views)

Re: HP TM2 Touchscreen Tablet Pc will no longer turn on

I am having the very same issue with the same product. I tried resetting the hard test but nothing happened. I don't know if it's the battery or a hard drive issue. I've had my touchsmart for a year, no problems until now. If you happen to solve your issues can you please let me know? I'm  thinking about taking it in to a shop and know it's gonna cost a fortune...*sigh*.

Honor Student
Posts: 3
Member Since: ‎01-01-2012
Message 7 of 9 (3,866 Views)

Re: HP TM2 Touchscreen Tablet Pc will no longer turn on

My tx 2000 suffers same thing every year. They say they are replacing monitor board but it doesn't appear to be accessing hard drive when I try to boot up. Extended warranty ended one month ago. Can't buy an other hp.
Top Student
Posts: 4
Member Since: ‎12-12-2011
Message 8 of 9 (3,555 Views)

Re: HP TM2 Touchscreen Tablet Pc will no longer turn on

I feel for y'all. I ended up replacing the power switch. Now i get a solid orangle light next to the charger port and for the wifi button. Still not able to turn it on.

Student
Posts: 1
Member Since: ‎05-31-2012
Message 9 of 9 (2,888 Views)

Re: HP TM2 Touchscreen Tablet Pc will no longer turn on

Has there been any update to this problem?  I just got my hands on a tm2 and am having the same issue.

 

Plug in the power cord - white led  (turns to red if the battery is in)

 

Slide the power switch - light goes out and everything is dead

 

MK

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation