The HP Community is here for you.
12-21-2009 03:22 PM - edited 12-21-2009 03:23 PM
I bought a new dv9700 (dv9925nr) notebook 13 months ago and the hard drive, a WD2500BEVS (HP spare # 453827-001) just recently went bad. I thought I would save a hundred bucks by buying one on eBay. The hard drive I bought was delivered in two days; it is the same Western Digital model and has the same HP spare # as the original. It also has the same operating system installed, but the eBay listing said it came from a DV5 laptop (this listing said it would work in DV5 models “and more” so I thought it would be OK since the HP # was the same). Now, when I look in my computer’s properties, it shows my notebook as a DV5 series instead of DV-9700 series, and instead of 64-bit system, it now shows that it is a 32-bit system. Also, the drivers for my wi-fi, sound, video, etc. are missing or incorrect.
My father has the same exact model notebook as I have so I made a set of recovery DVD's from his machine. I used his recovery disks to boot my notebook into the recovery manager and tried to do a full system recovery to get back the factory settings for my notebook, but it did not work. Is there any way I can make the ‘new’ used hard drive work so that my dv9925nr will perform the way it was meant to?
Any help would be greatly appreciated.
12-21-2009 03:33 PM - last edited on 02-20-2017 02:25 PM by OscarFuentes
The simplest way is to order a Recover CD set from HP. Each set is specific to one laptop, because the BIOS is tattooed by HP, as you found out with your father's CD set. The hard drive that you bought was somewhat misrepresented, by the phrase "and more". Unfortunately because of the phrashing you won't get your funds returned.
All you needed was a plain, empty hard drive of the appropriate interface type and an HP Recovery CD set from HP, specifically for your precise model name and part number.
The CD set is not that expensive. Order Restore CD set
If your problem is solved , please click the Accepted Solution button
I am not an HP Employee, I am a volunteer posting here on my own time
12-22-2009 11:14 PM
Thank you for trying to help. I think I will just put the hard drive I just bought into my fathers laptop, then use his restore disk. I hope it works.