10-13-2010 10:24 PM
I have tried everything!! Someone please help me. I cannot figure out how to turn on my internal webcam for the life of me. I have a 2010 HP laptop (not sure of the model's name) however, I have an internal webcam and it is always turned off... how do I turn it on?!
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Re: How do I turn on my internal webcam?!
02-12-2013 07:40 AM
@jazzminford, I see that you're having an issue trying to use the webcam in SKYPE. This seems like a software issue with the webcam. I would suggest following this document
Then go down to the section “Video does not appear in your webcam software (such as YouCam, Skype, Messenger, etc.)" These sections will show you how to update the drivers through the device manager and also test the webcam out in SKYPE.
Now, if this step doesn't seem to resolve the issue. I need to you to go down to the section that says “Reinstalling the original webcam program that came with your computer". This section will guide you through recovery the program and drivers.
Once you have finished both steps please let me know the outcome. If you have any more questions please ask.
10-13-2010 11:33 PM - last edited on 04-18-2016 12:07 PM by OscarFuentes
Locate the exact product number, heres how
Provide the product number then we'll let you know how or if it even has one..
10-14-2010 01:40 AM - edited 10-14-2010 02:14 AM
On HP notebook, that application that uses webcam are HP MediaSmart Webcam on Pavilions or Cyberlink Youcam on Preasrio.
If you have issue locating them or any error than as suggested alt_164, check of the exact model number of the notebook and post back...
Although I am an HP employee, I am speaking for myself and not for HP.
Make it easier for other people to find solutions, by marking my answer with 'Accept as Solution', if it solves your problem.
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09-08-2011 12:50 PM - edited 09-08-2011 12:52 PM
I have this problem - my webcam used to work, but all of a sudden it disappeared. I did have my computer cleaned recently, maybe something switched it off then?
I tried installing HP Quickplay from here:
I've tried a few other things, but nothing is working. It's a built in webcam that used to work perfectly and it is not physically damaged, but my laptop will not even recognize its existence - it does not appear at all in the control panel anywhere.
How can I get it back?
I have an HP Pavilion dv9500, and have had it for a few short years. On the underside beside "service" is says dv9620us.
10-30-2011 05:53 AM
Hi vonNoble, I moved your post to a new thread.