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Tutor
Posts: 10
Member Since: ‎11-05-2009
Message 1 of 137 (93,641 Views)
Accepted Solution

Touch pad scrolling not working in windows 7

My laptop is hp pavillion dv4-1428 and I moved from Vista to Windows 7 last week but the audio and the scrolling on the touchpad aren't working. Any solutions would be much appreciated.  Thank you
Accepted Solution

Re: Touch pad scrolling not working in windows 7

Sorry for so late reply.....

 

I don't now how but I didn't noticed that.

 

A

Touchpad:

 

Uninstall Synaptics driver given by me it's not for You model. (If You have other drivers for this device uninstall them too).

 

Resources:

Uninstall or change a program in Windows 7

 

Install this driver:

 

ALPS Touchpad  ver 7.5.1711.118 A for Win7 here

 

 

B

Audio:

 

If it was upgrade then uninstall Your old audio driver.

 

Resources:

Uninstall or change a program in Windows 7

 

If You have installed audio driver through Windows Update then go to

 

Control Panel -> Devices Manager -> Audio, Video and Games Controllers

 

Find there IDT audio. Click on it with right button of Your mouse and choose uninstall driver.

 

When You will do this install this driver:

 

IDT audio here for Win7 by HP

 

View solution in context
Provost
Posts: 10,923
Member Since: ‎01-31-2009
Message 2 of 137 (93,633 Views)

Re: Touch pad scrolling not working in windows 7

[ Edited ]

Hi,

Write down Your p/n number which is under Your computer and looks like this.
** Say thanks by clicking the "Thumb up" icon below. **

** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
Tutor
Posts: 10
Member Since: ‎11-05-2009
Message 3 of 137 (93,652 Views)

Re: Touch pad scrolling not working in windows 7

NV161UA#ABC
Master's Graduate
Posts: 385
Member Since: ‎10-23-2009
Message 4 of 137 (93,650 Views)

Re: Touch pad scrolling not working in windows 7

hi,

 

mostly AMD inside models comes with Synaptics Touchpads

 

download this & install it

 

after restarting your PC check if it works...

 

ftp://ftp.hp.com/pub/softpaq/sp44501-45000/sp44995.exe

 

otherwise Uninstall Synaptics Touchpad Driver

 

try this

 

Intel inside models comes with ALPS Pointing Device

 

ftp://ftp.hp.com/pub/softpaq/sp45501-46000/sp45558.exe

 

 

Regards,

EverWin

 

 

~"If my solution has helped you in any way, please click on the white start to give Kudos."~

~"Please click on the Accept as solution button if your problem has been resolved."~
Tutor
Posts: 10
Member Since: ‎11-05-2009
Message 5 of 137 (93,642 Views)

Re: Touch pad scrolling not working in windows 7

The first one doesn't work.

I removed Synaptics and tried the second one but it can't be installed.. install failed.

Master's Graduate
Posts: 385
Member Since: ‎10-23-2009
Message 6 of 137 (93,647 Views)

Re: Touch pad scrolling not working in windows 7

this means its a synapics touchpad

 

-->

http://www.synaptics.com/support/drivers

 

download the correct driver for your OS (32bit or 64 bit)???

 

reply

~"If my solution has helped you in any way, please click on the white start to give Kudos."~

~"Please click on the Accept as solution button if your problem has been resolved."~
Tutor
Posts: 10
Member Since: ‎11-05-2009
Message 7 of 137 (93,643 Views)

Re: Touch pad scrolling not working in windows 7

professional 64 bit, still not working
Master's Graduate
Posts: 385
Member Since: ‎10-23-2009
Message 8 of 137 (93,628 Views)

Re: Touch pad scrolling not working in windows 7

sad

 

after upgrading to Win 7 (connect to internet)

 

goto control panel>>open systems>>open Advanced system settings>>goto Hardware TAB>>open Device Installation settings>>select

Yes, do this automatically (Recommended)

 

also try windows 7's (Windows update) search for optional for missing drivers...

 

 

~"If my solution has helped you in any way, please click on the white start to give Kudos."~

~"Please click on the Accept as solution button if your problem has been resolved."~
Provost
Posts: 10,923
Member Since: ‎01-31-2009
Message 9 of 137 (93,577 Views)

Re: Touch pad scrolling not working in windows 7

Please ignore last EverWin post.

 

Go to Control Panel -> Devices Manager

Click with right button of Your mouse on each yellow sign and choose properties. Then go to bottom details and paste here Hardware Ids. This way we will know what it is.

 

Below You've got example how to do it:

 

Device ID

Device ID

Device ID

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** Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue. **
Tutor
Posts: 10
Member Since: ‎11-05-2009
Message 10 of 137 (93,568 Views)

Re: Touch pad scrolling not working in windows 7

thank you for the time

 

ACPI\AUI0216
*AUI0216
 

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